Transportation Assistant (Benefits/Travel)

Veterans Health Administration • Muskogee, OK

6d • Hybrid

About The Position

The Transportation Assistant positions are located in the Business Office at the Jack C. Montgomery VA Medical Center in Muskogee, Oklahoma, and the James Mountain Inhofe VA Medical Center in Tulsa, Oklahoma. The role works closely with staff to ensure the Beneficiary Travel, Special Mode Transportation, Fraud Prevention, Patient Funds, and Ambulance Billing programs comply with applicable policy. The incumbent is responsible for planning, implementing, managing, and evaluating clinical applications of patient transportation.

The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Ad hoc telework is authorized, with eligibility discussed during the interview process. This is not a virtual position. Relocation and recruitment incentives and permanent change of station expenses are not authorized.

Requirements

• One year of specialized experience equivalent to at least GS-05 in the normal line of progression for the occupation. Examples include maintaining manual and electronic accounting records, providing customer care according to VA policy and the ICARE program, obligating funds, reconciling and adjusting account balances, ensuring discharged patients’ balances are appropriately returned, and determining payment methods for authorized and unauthorized ambulance claims, including checking Veteran eligibility before authorizing billing payments.
• Experience must be fully documented on the resume, including job title, duties, start and end dates by month and year, and hours worked per week.
• Current Federal employees and certain former Federal employees applying for a GS-6 position must meet the time-in-grade requirement of 52 weeks at GS-5 and submit supporting SF-50 documentation.
• Must be a U.S. Citizen.
• Must complete the application, questionnaire, and required online assessment.
• Selective Service registration is required for males born after December 31, 1959.
• Must undergo a background/security investigation and complete online onboarding and pre-employment identification requirements.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Must serve a one-year probationary period or two-year trial period, as applicable.
• No educational substitution is available at this grade level.

Responsibilities

• Evaluate fraud research and prevention activities in accordance with policy.
• Provide customer care in accordance with policy and the ICARE program.
• Correct discrepancies between Veterans Personal Finance System and Financial Management System balances.
• Review each Veteran’s eligibility before authorizing ambulance billing payments.
• Review each Veteran’s eligibility before scheduling Special Mode Transportation, including reviewing CPRS Beneficiary Travel consults.
• Compile and submit daily clerk reports summarizing vouchers processed, phone calls, and customer service interactions.
• Prepare data-processing reports for daily batch review.
• Transfer the daily Beneficiary Travel voucher batch to the Fiscal Office.
• Process Patient Funds receipts and withdrawals in the Veterans Personal Finance System.
• Process vouchers carefully to prevent fraudulent claims.
• Communicate and interact with patients and their family members in a manner appropriate to the cognitive, emotional, and chronological maturation needs of adult and geriatric patients.
• Coordinate with personnel outside the agency to obtain services, share information, and authorize, clarify, or deny payment.

Benefits

• Federal employees and their families have access to a comprehensive benefits package. Newly appointed Federal employees may request consideration for annual-leave service credit based on job-related non-federal experience or active-duty uniformed military service; approval is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed