Transportation Assistant

City of Inglewood•Inglewood, CA

About The Position

Under general supervision, the Transportation Assistant schedules transportation services for senior citizens and people with disabilities. The position coordinates driver schedules, monitors service delivery, communicates dispatch information, maintains transportation and vehicle records, and responds to client complaints. Incumbents may not perform every listed duty and may be assigned additional position-specific duties.

Requirements

High school diploma or equivalent.
Two years of experience in public transportation planning.
Possess a valid California driver’s license at the time of application and maintain it.
Knowledge of vehicle safety rules and regulations, and vehicle record and maintenance tracking methods.
Skill in scheduling, organizing, and maintaining transportation requests; oral and written communication; and establishing and maintaining effective working relationships with staff, clients, and management.
Ability to operate a personal computer and business software to independently perform essential job duties.

Responsibilities

Schedule transportation services for senior citizens and people with disabilities.
Contact drivers to schedule driving hours.
Monitor and ensure timely delivery of transportation services.
Communicate cancellations, pickups, and other dispatch information to drivers by phone, in person, or radio.
Enter ridership numbers into a systems database.
Print statistical reports and deliver them to upper management.
Review vehicle safety rules and regulations with drivers and volunteers.
Verify driver license qualifications and schedule certification or vehicle instruction updates.
Track and maintain vehicle records and maintenance.
Respond to client complaints.