Transfer Specialist

SCI Shared Resources•Westminster, CA

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of human remains in accordance with applicable state, local, and company policies and procedures. The role performs first-call transfers, maintains chain-of-custody and required documentation, and works professionally with first responders, coroners, hospital staff, senior living facilities, and bereaved families. It also includes transporting caskets and maintaining company vehicles and transfer supplies. The position requires local and/or multi-location travel, potentially up to 100% using a company vehicle. Work takes place indoors and outdoors in all seasons and weather conditions. Work hours may extend beyond standard hours, and the schedule must support business needs, including an on-call rotation for weekends, nights, and holidays.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver's license with an acceptable driving record.
Ability to work a schedule that supports business needs, including weekends and nights.
Ability to participate in an on-call rotation for weekends, nights, and holidays.
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally, and push or pull up to 200 pounds.
Ability to drive in hazardous conditions, heavy traffic, and varied weather conditions.
Basic computer skills.
Ability to perform frequent, continuous periods of standing for up to six hours per day and frequently climb stairs.
Ability to perform physical work requiring manual dexterity, including paperwork and use of calculators, computers, and phones.

Nice To Haves

At least one year of work experience as a courier or driver; direct customer interaction is strongly preferred.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call transfers in compliance with applicable laws and company policies and procedures.
Follow chain-of-custody processes and complete paperwork and deceased-identification procedures.
Coordinate with first responders, coroners, hospital staff, and senior living facilities while accommodating their processes and procedures.
Interact courteously and professionally with bereaved family members during home transfers, showing sensitivity and minimizing conversation.
Follow company procedures for transferring soiled garments, bedding, and other materials, and leave a warm, courteous first impression.
Enter deceased-event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving caskets.
Wash, vacuum, and clean vehicles to keep them presentable, and fuel vehicles as necessary.
Follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
Report vehicle engine or operating issues to management and drive vehicles for repair or inspection.