Transfer Specialist
About The Position
The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals. The role works with other team members to ensure processes and procedures remain compliant, safely and courteously drives company-owned vehicles, and maintains vehicle cleanliness. Professional appearance and a business suit are required when interacting with families; casual attire is permitted for vehicle maintenance. The position performs first-call transfers, follows chain-of-custody and identification procedures, and coordinates with first responders, coroners, hospital staff, and senior living facilities. For home transfers, the specialist interacts sensitively and professionally with bereaved families. The role also transports caskets and maintains company vehicles and transfer supplies. Work may take place indoors or outdoors in all seasons and weather conditions, with local and/or multiple-location travel. The role requires frequent standing, stair climbing, lifting, pushing, and pulling, and may require working beyond standard hours, including on-call weekends, nights, and holidays.
Requirements
- High school diploma or equivalent.
- Current state- or province-issued driver's license with an acceptable driving record.
- At least one year of work experience as a courier or driver; direct customer interaction is strongly preferred.
- Ability to work a schedule that supports business needs, including weekends and nights.
- Ability to work an on-call rotation on weekends, nights, and holidays.
- Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally, and push or pull up to 200 pounds.
- Basic computer skills.
- Ability to drive in hazardous conditions, heavy traffic, and inclement weather.
Nice To Haves
- At least one year of courier or driver experience with direct customer interaction is strongly preferred.
Responsibilities
- Safely drive company-owned professional vehicles to perform first-call transfers in accordance with local and state or provincial laws and company policies and procedures.
- Follow chain-of-custody, paperwork, and deceased identification processes.
- Coordinate with first responders, coroners, hospital staff, and senior living facilities, accommodating their processes and procedures.
- Interact courteously and professionally with bereaved family members during home transfers, show sensitivity to the environment, and minimize conversation.
- Follow company procedures for transferring soiled garments, bedding, and other materials, leaving a warm and courteous first impression.
- Enter deceased event information into proprietary software according to company procedures.
- Transport caskets to airports, care centers, or funeral homes and assist with moving caskets.
- Wash, vacuum, and clean vehicles to keep them presentable.
- Fuel vehicles as necessary and follow safety guidelines and expenditure processes.
- Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
- Identify vehicle engine or operating issues to management and drive vehicles for repair or inspection.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
