Transfer Specialist

Service Corporation International•San Antonio, TX

12d

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals, collaborating with team members to ensure compliance with processes and procedures. The role involves safely and courteously driving company-owned vehicles, maintaining vehicle cleanliness, and presenting professionally. A business suit is required when interacting with families; casual attire is appropriate for vehicle maintenance.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver's license with an acceptable driving record.
Ability to work a schedule that supports business needs, including weekends and nights.
Ability to participate in an on-call rotation on weekends, nights, and holidays.
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally, and push or pull up to 200 pounds.
Ability to drive in hazardous conditions, heavy traffic, and adverse weather.
Basic computer skills.
Ability to stand frequently and for continuous periods, up to six hours per day, and frequently climb stairs.
Physical effort requiring manual dexterity, including paperwork, calculator, computer, and phone use.
Ability to work indoors and/or outdoors in all seasons and weather conditions and travel locally or between multiple locations.
Ability to comply with the field dress code policy.

Nice To Haves

At least one year of work experience as a courier or driver.
Direct customer interaction experience is strongly preferred.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call transfers in accordance with local and state or provincial laws and company policies and procedures.
Follow procedures for chain of custody, paperwork, and identification of the deceased.
Coordinate respectfully with first responders, coroners, hospital staff, and senior living facility staff, accommodating their processes and procedures.
Interact courteously and professionally with bereaved family members during home transfers, showing sensitivity, minimizing conversation, and leaving a warm first impression.
Follow company procedures when transferring soiled garments, bedding, or other materials.
Enter deceased event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving caskets.
Wash, vacuum, and clean vehicles to keep them presentable.
Fuel vehicles as necessary and follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
Report vehicle engine or operating issues to management and drive vehicles for repair or inspection.