Transfer Specialist

Service Corporation International•Falls Church, VA

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals. The role collaborates with team members to ensure processes and procedures remain compliant, safely and courteously drives company-owned vehicles, and maintains vehicle cleanliness. A professional appearance and business suit are required when interacting with families; casual attire is used for vehicle maintenance. The role performs first-call transfers in accordance with applicable laws and company policies, follows chain-of-custody and identification procedures, and cooperates with first responders and care facilities. For home transfers, the specialist interacts sensitively and professionally with bereaved families. The role also enters event information into proprietary software, transports caskets, and maintains vehicles and transfer supplies.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver's license with an acceptable driving record.
Ability to work a schedule that supports business needs, including weekends and nights.
Ability to participate in an on-call rotation for weekends, nights, and holidays.
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally, and push or pull up to 200 pounds.
Ability to drive in hazardous conditions, heavy traffic, and varied weather.
Basic computer skills.
Ability to work indoors and/or outdoors in all seasons and weather conditions.
Ability to travel locally and/or among multiple locations.
Ability to stand frequently and continuously for periods of time, up to six hours per day, and frequently climb stairs.
Manual dexterity for paperwork and use of calculators, computers, and phones.
Ability to work beyond standard hours as needed and travel locally up to 100% using a company vehicle.

Nice To Haves

At least one year of work experience as a courier or driver.
Direct customer interaction experience is strongly preferred.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call transfers in accordance with local and state or provincial laws and company policies and procedures.
Follow chain-of-custody, paperwork, and deceased identification procedures.
Cooperate with first responders, Coroners, hospital staff, and Senior Living facilities, accommodating their processes and procedures.
Interact courteously and professionally with bereaved family members during home transfers, showing sensitivity and minimizing conversation.
Follow company procedures when transferring soiled garments, bedding, or other materials, and leave a warm and courteous first impression.
Enter deceased event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving caskets.
Wash, vacuum, and clean vehicles to keep them presentable.
Fuel vehicles as necessary.
Follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
Report vehicle engine or operating issues to management and drive vehicles for repair or inspection.