Transfer Specialist

Service Corporation International•San Diego, CA

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals. The role collaborates with team members to help ensure processes and procedures remain compliant. The specialist safely and courteously drives company-owned vehicles and keeps them clean. Professional appearance and a business suit are required when interacting with families; casual attire is permitted for vehicle maintenance. Responsibilities include performing first-call transfers, observing chain-of-custody and identification procedures, coordinating with first responders and facility staff, interacting sensitively with bereaved families, recording event information in proprietary software, and transporting or moving caskets. The specialist also cleans and fuels vehicles, maintains safety and supply requirements, and reports vehicle issues to management. The position requires a high school diploma or equivalent and a current state- or province-issued driver’s license with an acceptable driving record. At least one year of courier or driver experience is required; direct customer interaction experience is strongly preferred. Work includes local travel, indoor and outdoor conditions in all seasons, frequent standing and stair climbing, and lifting, pushing, or pulling as described in the posting. The schedule may include on-call weekends, nights, and holidays, and work beyond standard hours as needed.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver’s license with an acceptable driving record.
At least one year of work experience as a courier or driver.
Ability to work a schedule that supports business needs, including weekends and nights.
Ability to work an on-call rotation that includes weekends, nights, and holidays.
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally, and push or pull up to 200 pounds.
Ability to drive in hazardous conditions, heavy traffic, and adverse weather.
Basic computer skills.
Ability to work indoors and/or outdoors in all seasons and weather conditions.
Ability to travel locally and/or among multiple locations; local travel may be up to 100% using a company vehicle.
Ability to stand frequently for continuous periods of up to six hours per day and frequently climb stairs.
Manual dexterity for paperwork and use of calculators, computers, and phones.
Ability to lift, push, and pull up to 75 pounds.
Comply with the Field dress code policy.

Nice To Haves

Direct customer interaction experience.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call transfers in accordance with applicable local and state/provincial laws and company policies and procedures.
Follow chain-of-custody, paperwork, and deceased-identification procedures.
Cooperate with first responders, coroners, hospital staff, and senior living facility staff, accommodating their processes and procedures.
Interact courteously and professionally with bereaved family members during home transfers, show sensitivity to the environment, and minimize conversation.
Follow company procedures for transferring soiled garments, bedding, or other materials and leave a warm, courteous first impression.
Enter deceased event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving caskets.
Wash, vacuum, and clean vehicles to keep them presentable.
Fuel vehicles as necessary.
Follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
Identify vehicle engine or operating issues to management and drive vehicles for repair or inspection.