Transfer Specialist

SCI Shared Resources•San Diego, CA

3d•Onsite

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals. The role works with other team members to ensure processes and procedures remain compliant, drives company-owned vehicles safely and courteously, and keeps vehicles clean. A professional appearance and business suit are required when interacting with families; casual attire is appropriate for vehicle maintenance. The position performs first-call transfers in accordance with local and state or provincial laws and company policies. It follows chain-of-custody, paperwork, and identification procedures; coordinates with first responders and staff at coroners’ offices, hospitals, and senior living facilities; and interacts sensitively and professionally with bereaved families during home transfers. The role also records event information in company software, transports caskets, and assists with moving them. Vehicle responsibilities include cleaning and fueling vehicles, following safety and expenditure procedures, maintaining personal protective and transfer supplies, and reporting operating issues to management. The specialist may drive vehicles for repair or inspection. Work may take place indoors or outdoors in all seasons and weather conditions, with local travel that may reach 100% using a company vehicle. The role involves frequent standing, stair climbing, and physical effort, including lifting, pushing, or pulling up to 75 pounds and pushing or pulling up to 200 pounds as stated in the posting. Hours may extend beyond standard hours, and the schedule must support business needs, including on-call rotations on weekends, nights, and holidays.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to work a schedule that supports business needs, including weekends and nights.
Ability to participate in an on-call rotation on weekends, nights, and holidays.
Ability to lift up to 75 pounds and push or pull up to 200 pounds.
Basic computer skills.
Ability to drive in hazardous conditions, heavy traffic, and adverse weather.
Ability to travel locally, potentially up to 100%, using a company vehicle.
Ability to stand frequently and continuously for periods of up to six hours per day and frequently climb stairs.
Manual dexterity for paperwork and use of calculators, computers, and phones.

Nice To Haves

At least one year of work experience as a courier or driver; direct customer interaction is strongly preferred.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call transfers in accordance with applicable laws and company policies and procedures.
Follow procedures for chain of custody, paperwork, and deceased identification.
Coordinate with first responders, coroners, hospital staff, and senior living facility staff, accommodating their processes and procedures.
Interact courteously and professionally with bereaved family members during home transfers, showing sensitivity and minimizing conversation.
Follow procedures for transferring soiled garments, bedding, and other materials, while leaving a warm and courteous first impression.
Enter deceased-event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving caskets.
Wash, vacuum, and clean vehicles to keep them presentable.
Fuel vehicles as necessary and follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
Report vehicle engine or operating issues to management and drive vehicles for repair or inspection.