Transfer Specialist

SCI Shared Resources•Portland, OR

5d•Onsite

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals. The role collaborates with team members to maintain compliance with processes and procedures, safely and courteously drives company-owned vehicles, and keeps those vehicles clean. A professional appearance and business suit are required when interacting with families; casual attire is appropriate for vehicle maintenance. The position performs first-call transfers, follows chain-of-custody and identification procedures, and coordinates with first responders, coroners, hospital staff, and senior living facilities. For home transfers, the specialist interacts sensitively and professionally with bereaved family members. The role also enters event information into proprietary software, transports caskets, and assists with moving them. The specialist maintains vehicles and transfer supplies, fuels vehicles, follows safety and expense procedures, and reports vehicle issues to management. Work includes local or multi-location travel, indoor and outdoor conditions in all seasons, and a flexible schedule that includes availability for nights, weekends, holidays, and on-call rotations.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to work a schedule that supports business needs, including weekends and nights.
Ability to work on-call weekend, night, and holiday rotations.
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally, and push or pull up to 200 pounds.
Basic computer skills.
Ability to work indoors or outdoors in all seasons and weather conditions.
Ability to travel locally and/or between multiple locations, including local travel up to 100% using a company vehicle.
Ability to stand for frequent, continuous periods of time, up to 6 hours per day, and frequently climb stairs to access buildings.
Manual dexterity for paperwork and use of calculators, computers, and phones.
Ability to lift, push, and pull up to 75 pounds.
Ability to work beyond standard hours as needed and maintain a flexible schedule, including nights and weekends.
Comply with the Field dress code policy.

Nice To Haves

At least one year of work experience as a courier or driver.
Direct customer-interaction experience is strongly preferred.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call transfers in accordance with applicable local and state/provincial laws and company policies and procedures.
Follow chain-of-custody, paperwork, and deceased-identification processes.
Coordinate with first responders, coroners, hospital staff, and senior living facilities, accommodating their processes and procedures.
Interact courteously and professionally with bereaved family members during home transfers, showing sensitivity and minimizing conversation.
Follow procedures for transferring soiled garments, bedding, and other materials, and leave a warm and courteous first impression.
Enter deceased event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving caskets.
Wash, vacuum, and clean vehicles to keep them presentable; fuel vehicles as necessary.
Follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
Identify vehicle engine or operating issues to management and drive vehicles for repair or inspection.