Transfer Specialist

Service Corporation International•Fort Myers, FL

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals. The role collaborates with team members to ensure processes and procedures remain compliant. It safely and courteously operates company-owned vehicles, maintains their cleanliness, and requires professional attire, including a business suit when interacting with families and casual attire for vehicle maintenance.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver's license with an acceptable driving record.
At least one year of work experience as a courier or driver.
Ability to work a schedule that supports business needs, including weekends and nights.
Ability to participate in an on-call rotation on weekends, nights, and holidays.
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally, and push or pull up to 200 pounds.
Ability to drive in hazardous conditions, heavy traffic, and varying weather.
Basic computer skills.
Ability to work indoors and/or outdoors in all seasons and weather conditions.
Ability to travel locally and/or between multiple locations.
Ability to stand frequently for continuous periods, up to six hours per day, and frequently climb stairs.
Manual dexterity for paperwork and use of calculators, computers, and phones.

Nice To Haves

Direct customer-interaction experience.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call transfers in accordance with applicable laws and company policies and procedures.
Follow chain-of-custody, paperwork, and deceased-identification procedures.
Cooperate with first responders, Coroners, hospital staff, and senior living facility staff, accommodating their processes and procedures.
Interact courteously and professionally with bereaved family members during home transfers, showing sensitivity and minimizing conversation.
Follow procedures for transferring soiled garments, bedding, and other materials, while leaving a warm and courteous first impression.
Enter deceased event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving them.
Wash, vacuum, and clean vehicles to keep them presentable.
Fuel vehicles as necessary and follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
Identify vehicle engine or operating issues to management and drive vehicles for repair or inspection.