Transfer Specialist

Service Corporation International•Santa Ana, CA

6d•$17 - $20•Onsite

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals. The role collaborates with team members to help ensure processes and procedures remain compliant, safely and courteously drives company-owned vehicles, and maintains vehicle cleanliness. Professional business attire is required when interacting with families; casual attire is used for vehicle maintenance. The position performs first-call transfers in accordance with applicable local and state or provincial laws and company policies, maintains chain-of-custody and identification records, and coordinates with first responders, coroners, hospital staff, and senior living facilities. For home transfers, the specialist interacts sensitively and professionally with bereaved families and follows procedures for transferring soiled garments, bedding, and other materials. The role records event information in proprietary software and transports and assists with moving caskets. Vehicle duties include washing, vacuuming, cleaning, and fueling vehicles; maintaining personal protective and transfer supplies; following safety and expenditure processes; and reporting vehicle issues to management. The specialist may drive vehicles for repair or inspection. Work may involve indoor and outdoor settings in all seasons and weather conditions, local or multiple-location travel, on-call rotation, nights, weekends, holidays, and hours beyond standard schedules as business needs arise. Local travel may reach 100% using a company vehicle.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver's license with an acceptable driving record.
At least one year of work experience as a courier or driver; direct customer interaction is strongly preferred.
Ability to work a schedule that supports business needs, including weekends and nights, and participate in on-call weekend, night, and holiday rotations.
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally, and push or pull up to 200 pounds.
Ability to drive in hazardous conditions, heavy traffic, and varying weather.
Basic computer skills.
Ability to work indoors and/or outdoors in all seasons and weather conditions.
Ability to travel locally and/or between multiple locations, with local travel up to 100% using a company vehicle.
Ability to stand frequently for continuous periods, up to six hours per day, and frequently climb stairs to access buildings.
Manual dexterity for paperwork and use of calculators, computers, and phones.
Ability to lift, push, and pull up to 75 pounds.
Compliance with the Field dress code policy.

Nice To Haves

Direct customer interaction experience is strongly preferred.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call transfers in compliance with applicable laws and company policies and procedures.
Follow chain-of-custody, paperwork, and deceased-identification procedures.
Coordinate with first responders, coroners, hospital staff, and senior living facilities, accommodating their processes and procedures.
Interact courteously and professionally with bereaved family members during home transfers, showing sensitivity and minimizing conversation.
Follow procedures for transferring soiled garments, bedding, and other materials, and leave a warm and courteous first impression.
Enter deceased event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving caskets.
Wash, vacuum, and clean vehicles to keep them presentable; fuel vehicles as necessary.
Follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
Report vehicle engine or operating issues to management and drive vehicles for repair or inspection.
Work schedules and on-call rotations that support business needs, including nights, weekends, and holidays.