Transfer Specialist

SCI Shared Resources•San Francisco, CA

6d•Onsite

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals. The role collaborates with other team members to ensure processes and procedures remain compliant. It safely and courteously drives company-owned vehicles, maintains vehicle cleanliness, and requires professional business attire when interacting with families and casual attire for vehicle maintenance. Responsibilities include conducting first-call transfers in accordance with applicable laws and company procedures; maintaining chain-of-custody, paperwork, and identification processes; cooperating with first responders and facility staff; and interacting sensitively and professionally with bereaved families. The specialist follows procedures for transferring soiled garments and other materials, enters event information into company software, transports caskets, and assists with moving them. The role also involves cleaning and fueling vehicles, maintaining safety and expenditure practices, keeping personal protective and transfer supplies stocked, and reporting vehicle issues to management. Work may take place indoors or outdoors in all seasons and weather, with local or multiple-location travel. The position requires frequent standing and stair climbing, manual dexterity, and the ability to lift, push, and pull specified loads. Hours may extend beyond standard hours, and the role may require nights, weekends, holidays, and on-call rotations.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver's license with an acceptable driving record.
Ability to work a schedule that supports business needs, including weekends and nights.
Ability to work an on-call rotation on weekends, nights, and holidays.
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally, and push or pull up to 200 pounds.
Ability to drive in hazardous conditions, heavy traffic, and varied weather.
Basic computer skills.
Ability to stand for frequent, continuous periods of up to 6 hours per day.
Ability to frequently climb stairs to access buildings.
Manual dexterity for paperwork and use of calculators, computers, and phones.
Ability to work indoors or outdoors during all seasons and weather conditions.
Ability to travel locally or among multiple locations, with local travel up to 100% using a company vehicle.
Ability to work beyond standard hours as needed.
Compliance with the field dress code policy.

Nice To Haves

At least one year of work experience as a courier or driver.
Direct customer interaction experience is strongly preferred.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call transfers in accordance with local and state or provincial laws and company policies and procedures.
Follow chain-of-custody, paperwork, and deceased identification procedures.
Cooperate with first responders, coroners, hospital staff, and senior living facility staff, accommodating their processes and procedures.
Interact courteously and professionally with bereaved family members during home transfers, showing sensitivity and minimizing conversation.
Follow procedures for transferring soiled garments, bedding, and other materials, leaving a warm and courteous first impression.
Enter deceased event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving caskets.
Wash, vacuum, and clean vehicles to keep them presentable.
Fuel vehicles as necessary and follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
Report vehicle engine or operating issues to management and drive vehicles for repair or inspection.