Transfer Specialist

Service Corporation International•Riverside, CA

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals. The role collaborates with team members to ensure processes and procedures remain compliant, safely and courteously drives company-owned vehicles, and maintains vehicle cleanliness. A professional appearance and business suit are required when interacting with families; casual attire is used for vehicle maintenance.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver's license with an acceptable driving record.
At least one year of work experience as a courier or driver; direct customer interaction is strongly preferred.
Ability to work a schedule that supports business needs, including weekends and nights.
Ability to work an on-call rotation on weekends, nights, and holidays.
Ability to lift up to 75 pounds and push or pull up to 200 pounds.
Ability to drive in hazardous conditions, heavy traffic, and varying weather conditions.
Basic computer skills.
Ability to work indoors and/or outdoors in all seasons and weather conditions.
Ability to travel locally and/or among multiple locations; local travel may be up to 100% using a company vehicle.
Comply with the Field dress code policy.
Frequent, continuous standing for up to six hours per day and frequent stair climbing.
Physical effort requiring manual dexterity, including paperwork and use of calculators, computers, and phones.
Lifting, pushing, and pulling up to 75 pounds.

Nice To Haves

At least one year of courier or driver experience involving direct customer interaction is strongly preferred.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call transfers in accordance with local and state or provincial laws and company policies and procedures.
Follow chain-of-custody, paperwork, and deceased-identification processes.
Cooperate with first responders, Coroners, hospital staff, and Senior Living facilities, accommodating their processes and procedures.
Interact courteously and professionally with bereaved family members during home transfers, showing sensitivity and minimizing conversation.
Follow company procedures for transferring soiled garments, bedding, or other materials, and leave a warm and courteous first impression.
Enter deceased-event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving caskets.
Wash, vacuum, and clean vehicles to keep them presentable.
Fuel vehicles as necessary.
Follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
Identify vehicle engine or operating issues to management and drive vehicles for repair or inspection.