Transfer Specialist

Service Corporation International•Portland, OR

12d•Onsite

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals. The role works with other team members to help ensure processes and procedures remain compliant. It safely and courteously operates company-owned vehicles, maintains their cleanliness, and requires professional appearance and a business suit when interacting with families; casual attire is acceptable for vehicle maintenance. The position performs first-call transfers in accordance with applicable local and state or provincial laws and company policies. It follows chain-of-custody, documentation, and identification procedures; cooperates with first responders and facility staff; and interacts sensitively and professionally with bereaved families during home transfers. The role also records event information in proprietary software, transports caskets, and maintains vehicles and transfer supplies. Work takes place indoors and outdoors in all seasons and weather conditions, with local or multiple-location travel. The schedule must support business needs, including nights, weekends, holidays, on-call rotations, and work beyond standard hours as needed. Local travel may be up to 100% in a company vehicle.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver's license with an acceptable driving record.
At least one year of work experience as a courier or driver.
Basic computer skills.
Ability to work a schedule supporting business needs, including nights and weekends, and to participate in on-call weekend, night, and holiday rotations.
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally, and push or pull up to 200 pounds.
Ability to drive in hazardous conditions, heavy traffic, and varying weather.
Ability to stand for frequent, continuous periods, up to six hours per day, and frequently climb stairs.
Ability to perform physical work requiring manual dexterity, including paperwork and use of calculators, computers, and phones.
Ability to work indoors or outdoors in all seasons and weather conditions and travel locally or among multiple locations.
Ability to work beyond standard hours as needed and travel locally up to 100% using a company vehicle.
Comply with the Field dress code policy.

Nice To Haves

Direct customer interaction experience is strongly preferred.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call transfers in accordance with local and state or provincial laws and company policies and procedures.
Follow chain-of-custody, paperwork, and deceased-identification processes.
Cooperate with first responders, coroners, hospital staff, and senior living facility staff, accommodating their processes and procedures.
Interact courteously and professionally with bereaved family members during home transfers, showing sensitivity and minimizing conversation.
Follow company procedures for transferring soiled garments, bedding, and other materials, and leave a warm and courteous first impression.
Enter deceased-event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving caskets.
Wash, vacuum, and clean vehicles to keep them presentable.
Fuel vehicles as necessary.
Follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
Identify vehicle engine or operating issues to management and drive vehicles for repair or inspection.