Transfer Specialist

Service Corporation International•Frisco, TX

4d•Onsite

About The Position

The Transfer Specialist provides care for, removes, and transports deceased individuals. The role works with other team members to ensure processes and procedures remain compliant. It requires safely and courteously operating company-owned vehicles, keeping them clean, and maintaining a professional appearance. A business suit is required when interacting with families; casual attire is appropriate for vehicle maintenance.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver’s license with an acceptable driving record.
At least one year of work experience as a courier or driver; direct customer interaction is strongly preferred.
Ability to work a schedule that supports business needs, including weekends and nights.
Ability to work an on-call rotation on weekends, nights, and holidays.
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally, and push or pull up to 200 pounds.
Ability to drive in hazardous conditions, heavy traffic, and varied weather conditions.
Basic computer skills.
Ability to stand for frequent, continuous periods up to six hours per day and frequently climb stairs.
Manual dexterity for paperwork and use of calculators, computers, and phones.
Ability to work indoors or outdoors in all seasons and weather conditions, travel locally and/or among multiple locations, and comply with the Field dress code policy.
Ability to work beyond standard hours as needed and travel locally up to 100% using a company vehicle.

Nice To Haves

Direct customer interaction experience.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call transfers in accordance with local and state or provincial laws and company policies and procedures.
Follow chain-of-custody, paperwork, and deceased-identification procedures.
Cooperate with first responders, Coroners, hospital staff, and senior living facilities, accommodating their processes and procedures.
Interact courteously and professionally with bereaved family members during home transfers, show sensitivity to the environment, and minimize conversation.
Follow procedures for transferring soiled garments, bedding, and other materials, and provide a warm, courteous first impression.
Enter deceased-event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving caskets.
Wash, vacuum, and clean vehicles to keep them presentable; fuel vehicles as necessary.
Follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
Identify vehicle engine or operating issues to management and drive vehicles for repair or inspection.