Transfer Specialist

Service Corporation International•Houston, TX

11d

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals. The role collaborates with team members to help ensure compliance with processes and procedures, safely and courteously drives company-owned vehicles, and keeps those vehicles clean. Professional business attire is required when interacting with families; casual attire is permitted for vehicle maintenance.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver's license with an acceptable driving record.
At least one year of work experience as a courier or driver; direct customer interaction is strongly preferred.
Ability to work a schedule that supports business needs, including weekends and nights.
Ability to work an on-call rotation that includes weekends, nights, and holidays.
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally, and push or pull up to 200 pounds.
Ability to drive in hazardous conditions, heavy traffic, and adverse weather.
Basic computer skills.
Ability to stand for frequent, continuous periods of up to six hours per day.
Ability to climb stairs frequently.
Manual dexterity for paperwork and use of calculators, computers, and phones.
Ability to lift, push, and pull up to 75 pounds.

Nice To Haves

Direct customer interaction experience.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call transfers in accordance with local and state or provincial laws and company policies and procedures.
Follow chain-of-custody, paperwork, and deceased-identification procedures.
Cooperate with first responders, coroners, hospital staff, and senior living facility staff, accommodating their processes and procedures.
Interact courteously and professionally with bereaved family members during home transfers, showing sensitivity and minimizing conversation.
Follow company procedures for transferring soiled garments, bedding, and other materials, and leave a warm and courteous first impression.
Enter deceased event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving them.
Wash, vacuum, and clean vehicles to keep them presentable.
Fuel vehicles as necessary.
Follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
Report vehicle engine or operating issues to management and drive vehicles for repair or inspection.