Transfer Specialist

Service Corporation International•New Orleans, LA

10d

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals. The role safely and courteously operates company-owned vehicles and maintains their cleanliness. A professional appearance and business suit are required when interacting with families; casual attire is appropriate for vehicle maintenance.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver's license with an acceptable driving record.
At least one year of work experience as a courier or driver; direct customer interaction is strongly preferred.
Ability to work a schedule that supports business needs, including weekends and nights.
Ability to work an on-call rotation covering weekends, nights, and holidays.
Ability to lift up to 75 pounds and push or pull up to 200 pounds.
Ability to drive in hazardous conditions, heavy traffic, and varied weather conditions.
Basic computer skills.

Nice To Haves

Direct customer interaction experience.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call removals in accordance with local and state laws and company policies and procedures.
Follow chain-of-custody, paperwork, and deceased-identification processes.
Coordinate with first responders, Coroners, hospital staff, and Senior Living facilities while accommodating their procedures.
For home removals, interact courteously and professionally with bereaved family members, show sensitivity to the environment, minimize conversation, follow company procedures for removing soiled garments, bedding, or other materials, and leave a warm and courteous first impression.
Enter deceased event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving caskets.
Wash, vacuum, and clean vehicles to keep them presentable.
Fuel vehicles as necessary.
Follow safety guidelines and expenditure processes.
Maintain personal protective and removal supplies, including cleaning products, in vehicles.
Identify vehicle engine or operating issues to management and drive vehicles for repair or inspection.