Transfer Specialist

SCI Shared Resources•Houston, TX

10d

About The Position

The Transfer Specialist is responsible for the care, removal, and transportation of deceased individuals. The role works with other team members to ensure processes and procedures remain compliant, drives company-owned vehicles safely and courteously, and keeps those vehicles clean. Professional business attire is required when interacting with families; casual attire is used for vehicle maintenance. The position involves transferring deceased individuals from homes and facilities, transporting caskets, completing required documentation, and maintaining vehicles and transfer supplies. It requires local and/or multiple-location travel, work in all seasons and weather conditions, and a schedule that supports business needs, including on-call rotations.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver’s license with an acceptable driving record.
At least one year of work experience as a courier or driver; direct customer interaction is strongly preferred.
Ability to work a schedule that supports business needs, including weekends and nights.
Ability to participate in an on-call rotation on weekends, nights, and holidays.
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally, and push or pull up to 200 pounds.
Ability to drive in hazardous conditions, heavy traffic, and varied weather conditions.
Basic computer skills.
Ability to stand frequently and continuously for periods of up to six hours per day.
Ability to climb stairs frequently to access buildings.
Manual dexterity for paperwork and use of calculators, computers, and phones.
Ability to work indoors and/or outdoors during all seasons and weather conditions and travel locally or to multiple locations.
Ability to work beyond standard hours as the need arises.
Ability to travel locally up to 100% using a company vehicle.
Comply with the field dress code policy.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call transfers in accordance with local and state or provincial laws and company policies and procedures.
Follow chain-of-custody, paperwork, and deceased-identification processes.
Cooperate with first responders, Coroners, hospital staff, and senior-living facility staff, accommodating their processes and procedures.
Interact courteously and professionally with bereaved family members during home transfers, showing sensitivity and minimizing conversation.
Follow company procedures when transferring soiled garments, bedding, or other materials, and leave a warm and courteous first impression.
Enter deceased-event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving caskets.
Wash, vacuum, and clean vehicles to keep them presentable.
Fuel vehicles as necessary and follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
Identify vehicle engine or operating issues to management and drive vehicles for repair or inspection.
Collaborate with team members to help ensure processes and procedures remain compliant.