Transcon Manager

Expeditors•Laredo, TX

About The Position

The Transcon Manager leads the Transcon department and its team, ensuring strong operational execution, a capable and reliable team, technical expertise, efficiency, profitability, and growth. The role focuses on employee development and satisfaction, customer service and retention, operational performance, financial results, compliance, and continuous improvement. The manager is expected to develop department structures and plans that meet operational needs and accommodate future growth, while supporting the company’s mission and culture. The position oversees service execution and performance monitoring, exception resolution, process improvement, systems and tools, customer-specific instructions and SOPs, service-provider performance, and regulatory updates. It also contributes to business development and customer growth through account management, sales collaboration, customer visits, proposals, and pricing. Financial responsibilities include monitoring revenue, billing, profitability, accounts receivable, budgets, and compliance with finance policies. The manager also promotes regulatory compliance, integrity, and workplace health and safety.

Requirements

Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field, or an equivalent combination of education and experience.
At least 4 years of experience in logistics, supply chain, or transportation operations.
At least 3 years of supervisory experience.
Proven success in business development, customer engagement, and strategic relationship management.
Strong leadership skills and ability to develop high-performing teams while prioritizing employee satisfaction.
Business acumen, including P&L management and commercial decision-making, with a strong focus on customer satisfaction.
Strong organization and strategic-planning skills.
Ability to lead change.
Excellent analytical, project-management, process-improvement, and problem-solving capabilities.
Strong influencing and communication skills.
Advanced proficiency in Microsoft Office applications and business systems.
Process-oriented approach and commitment to continuous improvement.
Results-driven approach and a record of meeting or exceeding performance targets.
Excellent negotiation skills and ability to build long-term partnerships.
Strong interpersonal and communication abilities, including written, verbal, and presentation skills.
Fluency in English and Spanish.

Nice To Haves

At least 2 years of experience in domestic transportation.
At least 1 year of Operations Manager experience.

Responsibilities

Lead the department and team to achieve operational execution, efficiency, profitability, and growth.
Monitor department metrics and performance across people, operations, finance, and customer outcomes.
Conduct performance reviews, regular check-ins, coaching, mentoring, and employee development activities.
Ensure the department is staffed, structured, organized, and equipped to meet current and future operational needs.
Define, execute, and update department plans, goals, and progress monitoring.
Build cross-functional relationships and promote teamwork, employee satisfaction, and a healthy work environment.
Ensure company controls, policies, procedures, and processes are understood and followed.
Manage and monitor Transcon service execution, including daily, weekly, and monthly performance reviews and resolution of root causes.
Review operational exceptions and improve efficiency through internal action and customer coordination.
Map department processes and identify improvements to cycle times, service, efficiency, and margins.
Participate in the optimization of systems and tools and improve service efficiency, productivity, and quality.
Ensure customer-specific instructions are followed and customer SOPs are maintained and updated.
Ensure proper and timely use of Expeditors systems and tools, including ETMS, CRM, and Transcon workflow, and ensure files are logged correctly.
Ensure correspondence within the business unit is handled professionally and on time.
Build and maintain relationships with customers and service providers; manage the service provider program and evaluate providers.
Stay current on regulatory and company-offering changes and educate staff.
Escalate issues to the Department Manager and Branch Operations Manager when necessary.
Develop business-development strategies for existing customer revenue growth and participate in sales, customer retention, development, and account management.
Drive the product pipeline and support project, operations, T&I, and account-management teams in transitioning and implementing customer requirements.
Respond promptly to proposals, quotations, and information requests with competitive pricing appropriate to the required service.
Participate in customer visits and calls, document them in CRM, and prepare customer presentations and updates.
Collaborate with Corridor Business Development Managers and Sales teams.
Comply with company policies, including credit policy, and monitor daily branch revenue reports to identify and correct errors.
Ensure files are billed accurately and on time; review department P&L and manage profitability at customer and file levels.
Manage billed-not-paid and paid-not-billed items and support the team in resolving customer A/R and invoice issues.
Participate in annual budget preparation and manage efforts toward meeting the budget.
Ensure compliance with finance policies, including invoicing, revenue recognition, accounting, and credit requirements.
Ensure adherence to applicable Transcon and transportation regulations and promote accountability and policy compliance.
Communicate policies and regulatory requirements to the team.
Notify the Branch Health and Safety representative promptly about unsafe workplace conditions, incidents, or accidents.