Transcon Agent

Expeditors•Peabody, MA

10d

About The Position

The Transcon Agent supports the timely, accurate movement of freight by managing operational data, tracking and tracing files, coordinating shipment arrangements, and supporting client and vendor billing. The role works with customers and suppliers, ensures freight delivery and clearance when applicable, follows compliance requirements and customer procedures, and maintains communication and performance standards.

Requirements

6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Proactive approach and strong organizational skills.
Good computer skills, including Excel and Word.
Fluent in English.

Nice To Haves

Understanding of the ocean documentation process.
Hazardous Materials certification.

Responsibilities

Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into the operational system.
Track and trace Transcon files and reporting.
Ensure accurate and timely client and vendor billing.
Ensure freight delivery and timely clearance when applicable.
Interact with customers to arrange shipments in line with customer service standards.
Contribute to and maintain good relationships with suppliers.
Meet compliance requirements at all times.
Communicate through the network and respond to emails and requests in a timely manner.
Meet KPI standards in accordance with Company policy.
Understand customer procedures and maintain updated internal DLSOPs.