Agent

Pinkerton•Austin, TX

About The Position

The Agent may perform a variety of responsibilities based on the assignment, including concierge-level, residential, campus, and event security; response services; basic driving; and/or investigations. Agents provide security and related services to protect Pinkerton clients while representing the company’s values of integrity, vigilance, and excellence.

Requirements

High school diploma or GED, with law enforcement, military, and/or security experience.
Texas DPS Level IV Commissioned Security Officer certification, Personal Protection Officer certification, and Texas LTC and/or HR218 with annual firearm qualification.
Knowledge of concierge-level customer service.
Ability to complete thorough and accurate investigations and reports.
Experience with access control systems, CCTV, and alarm monitoring.
Problem-resolution skills.
Ability to interact effectively at all levels and across diverse cultures.
Effective verbal and written communication skills.
Computer knowledge, including Microsoft Office.

Responsibilities

Represent Pinkerton’s core values of integrity, vigilance, and excellence.
Provide concierge-level security at client locations and/or events.
Deescalate tense situations or individuals.
Write detailed incident reports following incidents, occurrences, or variances that warrant documentation.
Conduct investigations and complete investigative reports.
Oversee external campus drop-offs and pick-ups and conduct perimeter patrols, as assigned.
Provide response services related to emergency and crisis planning, high-risk terminations, workforce disruptions, natural disasters, civil unrest, and threat monitoring.
Transport the client to and from company locations and/or events, as assigned.
Secure the client’s residential perimeter, review CCTV, manage access controls, and respond to alarms, as assigned.
Identify and escalate equipment deficiencies or failures.
Perform other duties as assigned.