Transcon Agent

Expeditors•Kansas City, MO

10d

About The Position

The Transcon Agent supports the movement of freight by ensuring smooth and timely process flow, accurate operational data entry, shipment tracking, billing, delivery, and clearance when applicable. The role interacts with customers and suppliers, follows customer procedures, maintains internal DLSOPs, and meets compliance and KPI standards in accordance with company policy. It also requires timely network communications and responses to emails and requests.

Requirements

6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Proactive approach and strong organizational skills.
Good computer skills, including Excel and Word.
Fluent in English.

Nice To Haves

Understanding of the ocean documentation process.
Hazardous Materials certification.

Responsibilities

Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into the operational system.
Track and trace Transcon files and reporting.
Ensure accurate and timely client and vendor billing.
Ensure freight delivery and timely clearance when applicable.
Interact with customers to arrange shipments in line with customer service standards.
Contribute to and maintain good relationships with suppliers.
Meet compliance requirements at all times.
Communicate across the network and respond promptly to emails and requests.
Meet KPI standards in accordance with company policy.
Understand customer procedures and maintain updated internal DLSOPs.