Transcon Manager

Expeditors•Laredo, TX

About The Position

The Transcon Manager leads and manages the department and its team to achieve reliable operational execution, develop a strong team and technical expertise, and drive efficiency, profitability, and growth. The role is accountable for employee development and satisfaction, customer service and retention, operational performance, financial results, compliance, and department growth. The manager establishes staffing and department structure, develops team members, monitors capacity and resources, sets and tracks department goals, and promotes a collaborative work environment aligned with Expeditors’ culture and policies. The manager oversees Transcon service execution, performance and exception management, process improvement, customer-specific procedures, use of company systems, file quality, correspondence, and service-provider relationships. The role also drives business development and customer engagement, supports proposals and customer transitions, and collaborates with sales, account management, and operations teams. Financial responsibilities include monitoring revenue and billing, reviewing department profitability and P&L, managing receivables and payables-related items, supporting budgeting, and ensuring compliance with finance policies. The position also promotes adherence to transportation regulations and company policies, and reports workplace safety concerns to the branch’s Health and Safety representative.

Requirements

Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field, or an equivalent combination of education and experience.
At least 4 years of experience in logistics, supply chain, or transportation operations.
At least 3 years of supervisory experience.
Proven success in business development, customer engagement, and strategic relationship management.
Strong leadership skills and experience developing high-performing teams while prioritizing employee satisfaction.
Solid business acumen, including P&L management and commercial decision-making.
Strong focus on customer satisfaction.
Strong organizational and strategic-planning skills and ability to lead change.
Excellent analytical, project-management, process-improvement, and problem-solving capabilities.
Strong influencing and communication skills.
Advanced proficiency in Microsoft Office applications and business systems.
Process-oriented approach and commitment to continuous improvement.
Results-driven approach and a track record of meeting and exceeding performance targets.
Excellent negotiation skills and ability to build long-term partnerships.
Strong interpersonal and communication abilities, including written, verbal, and presentation skills.
Fluency in English and Spanish.

Nice To Haves

At least 2 years of experience in domestic transportation.
At least 1 year of experience as an Operations Manager.

Responsibilities

Manage the department and lead the team to achieve operational execution, efficiency, profitability, growth, and employee development.
Monitor department metrics and performance, including employee satisfaction and development, operational KPIs, revenue, shipment count, profitability, receivables, customer satisfaction, and retention.
Conduct performance reviews, regular check-ins, coaching, and mentoring; support team members’ career development and employee satisfaction initiatives.
Ensure the department is properly staffed, structured, organized, and equipped; manage capacity and resources and plan for future growth and volume changes.
Define, execute, and update the department’s goals and TBP, and monitor progress toward them.
Build cross-functional relationships and promote team spirit and a healthy work environment.
Ensure employees understand and comply with company controls, policies, procedures, processes, and applicable regulations.
Oversee service execution, including daily, weekly, and monthly performance monitoring, self-assessments, root-cause resolution, and exception management.
Map and improve department processes to increase efficiency, service quality, customer cycle times, and margins.
Support optimization and proper use of company systems and tools, including ETMS, CRM, and Transcon workflow.
Ensure customer-specific instructions are understood and followed; maintain current SOPs and ensure files are logged accurately and on time with correct codes, trace types, and events.
Ensure business-unit correspondence is handled promptly and professionally; build and maintain strong customer and service-provider relationships.
Manage the service-provider program and evaluate service providers as needed.
Keep current on regulatory and company-offering changes and educate staff; escalate issues to the Department Manager and Branch Operations Manager when needed.
Develop business-development strategies and drive existing-customer growth, customer retention, account development, and new-customer relationships.
Collaborate with sales, account management, Corridor Business Development, and operations teams; support customer requirements and transitions into service.
Respond promptly to proposals, quotations, and information requests with competitive pricing appropriate to the requested scope.
Participate in customer visits and calls, document them in CRM, and prepare customer presentations and updates.
Comply with finance and credit policies; monitor daily branch revenue reports and correct errors promptly.
Ensure files are billed accurately and on time; review the department P&L and manage profitability at customer and file levels.
Ensure billed-not-paid and paid-not-billed items are handled and closed; help resolve customer receivables and invoice discrepancies.
Participate in annual budget preparation and manage efforts toward meeting the budget.
Ensure compliance with finance policies, including timely invoicing, revenue recognition, accounting rules, and credit requirements.
Ensure adherence to applicable Transcon and transportation regulations, model integrity, and communicate policies and regulatory requirements to the team.
Immediately notify the branch Health and Safety representative of unsafe workplace conditions, incidents, or accidents.