Training Specialist - Chief Administrative Office

City of Philadelphia • Philadelphia, PA

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About The Position

The Training Specialist supports workforce learning, development, and engagement across the City of Philadelphia. The role designs, updates, and delivers training programs and learning resources for employees, teams, cohorts, departments, and citywide workforce initiatives. The specialist creates practical, engaging learning experiences for audiences across departments, job levels, and employee groups, including by developing training content, enhancing existing materials, facilitating professional development, and applying adult learning practices.

The position may support professional development, team development, and workforce initiatives. Work can include recurring courses, cohort learning, skill-building programs, team workshops and retreats, and targeted training for new programs, services, systems, policies, or strategic priorities. Training is delivered in virtual, in-person, and hybrid formats. The specialist collaborates with subject matter experts and other partners, coordinates assigned projects, and uses participant feedback and learning data to improve training effectiveness.

The role is part of the Office of the Chief Administrative Officer, which works to modernize City government and improve the efficiency and effectiveness of City services. A bachelor's degree in a related field is preferred but not required; equivalent work experience will be considered. At least three years of relevant experience and proficiency in Articulate and/or PowerPoint and other instructional design tools are required. The position description lists a salary range of $65,000–$75,000. The successful candidate must become a Philadelphia resident within six months of hire.

Requirements

• Minimum of 3 years of experience in instructional design, curriculum development, or professional development training.
• Proficiency in Articulate and/or PowerPoint, and other instructional design tools.
• Strong facilitation and presentation skills.
• Strong written and verbal communication skills, including the ability to develop clear, concise, engaging training materials and learner resources.
• Experience designing and delivering professional development or corporate training for adult learners.
• Knowledge of adult learning theory, instructional design principles, training best practices, and instructional design models such as ADDIE or SAM.
• Ability to design and update training for classroom, workshop, eLearning, learning management system, cohort-based, and blended formats.
• Strong project management and organizational skills, including managing multiple projects, meeting deadlines, tracking deliverables, and adapting to changing priorities.
• Strong research and analytical skills to identify learning needs and turn feedback into practical training solutions.
• Ability to use AI and emerging technologies appropriately to support research, instructional design, content development, training delivery, and learner engagement.
• Ability to work independently, set priorities, manage concurrent assignments, build rapport, collaborate, and remain flexible in a fast-paced environment.
• Bachelor’s degree in Instructional Design, Education, Human Resources, or a related field is preferred but not required; equivalent work experience will be considered.
• Successful candidate must be a City of Philadelphia resident within six months of hire.

Nice To Haves

• Experience working in a government, nonprofit, or public sector environment.
• Certification in instructional design or adult learning principles.
• Familiarity with AI or other advanced technologies for instructional design.
• Experience with Articulate and Rise, Canva, learning management systems, or similar instructional design tools.
• Experience designing interactive training for team-building or retreat-based learning.
• Knowledge of public sector or municipal workforce needs, policies, values, and service expectations.

Responsibilities

• Conduct needs-assessment meetings with departments, teams, and stakeholders to identify skill gaps, training needs, workforce challenges, and opportunities for improvement.
• Design, develop, update, and enhance training programs, workshops, instructional materials, presentations, job aids, exercises, and other learning resources.
• Translate stakeholder input, program goals, needs assessments, and complex information into learning objectives, training outlines, facilitator guides, participant materials, and learner activities.
• Deliver engaging training sessions in virtual, in-person, and hybrid formats for employees, teams, cohorts, departments, working groups, and citywide audiences.
• Apply adult learning principles, instructional design practices, and creative facilitation techniques to promote participation, knowledge retention, and practical application.
• Create interactive and visually effective learning content using Microsoft tools, learning management systems, and other training or design platforms.
• Collaborate with subject matter experts, department leaders, vendors, committees, and other partners to ensure training content is accurate, relevant, practical, and tailored to its audience.
• Support workshops, team retreats, cohort learning, program rollouts, and workforce initiatives through training development and facilitation.
• Collect, review, and use participant feedback, evaluations, assessments, and other learning data to measure effectiveness and improve materials and delivery.
• Manage assigned training projects by establishing timelines, coordinating logistics, communicating with stakeholders, tracking deliverables, and ensuring timely completion.
• Perform other related duties as assigned by department or unit leadership.

Benefits

• Unlimited free public transportation through SEPTA’s Key Advantage program.
• Eight weeks of paid parental leave.
• Comprehensive health coverage for employees and eligible dependents.
• Wellness program eligibility for a discounted medical plan.
• Paid vacation, sick leave, and holidays.
• Retirement savings options.
• Eligibility to participate in the Public Service Loan Forgiveness program.
• Tuition discounts and scholarships through partnerships with area colleges and universities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level