Administrative Office Specialist

Hospital for Special Surgery • West Palm Beach, FL

5d • Onsite

About The Position

Hospital for Special Surgery is hiring an experienced Administrative Office Specialist for its outpatient clinic in West Palm Beach, Florida. This patient-facing role provides administrative support and customer service, including handling phone calls and patient inquiries, greeting and scheduling patients for appointments and procedures, verifying medical insurance, assisting with patient billing and collections, obtaining authorizations for services, and preparing files and charts. The specialist promotes a professional atmosphere through courteous communication, cooperation, and respect for patients, visitors, and healthcare team members. The role also serves as a liaison to physicians and hospital departments and helps ensure patients and families receive high-quality customer service.

Requirements

• At least 2 years of experience preferred.
• Superior written and oral communication skills.
• Exceptional customer service skills.
• Sensitivity to and awareness of cultural and religious diversity when addressing patients, visitors, coworkers, and other customers.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Ability to follow directions and instructions effectively and accurately.
• Ability to collaborate as part of a team and offer help to coworkers when needed.
• Ability to adapt to changing or evolving work assignments.
• Detail-oriented.
• Strong computer skills.
• Knowledge of healthcare and health insurance.

Nice To Haves

• Familiarity with medical terminology.
• Experience with EPIC EMR.

Responsibilities

• Triage phone calls and patient inquiries.
• Greet and schedule patients for appointments and procedures.
• Verify medical insurance and assist with patient billing and collections.
• Obtain authorizations for services.
• File records and prepare charts.
• Promote a professional atmosphere through courteous communication, cooperation, and respect for patients, visitors, and healthcare team members.
• Act as a liaison to physicians and hospital departments.
• Ensure patients and families receive customer service consistent with best practices.
• Adapt to changing work assignments to provide cross-coverage.
• Escalate issues appropriately and follow assigned tasks through to completion.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed