Administrative/Office Specialist In-Office

Orkin LLC•Indio, CA

1d•Onsite

About The Position

The Customer Service Specialist supports customers and branch operations by handling service requests, scheduling and confirming appointments, optimizing technician routes, resolving customer concerns, and maintaining accurate account information. The role requires a customer-focused, accountable service mindset, organizational skills, and attention to accuracy in a fast-paced environment. Orkin provides training, and prior pest-management industry experience is not required.

Requirements

High school diploma or equivalent.
Excellent interpersonal and communication skills.
Basic computer skills with software and web-based applications.
Proficiency in Microsoft Office.
Strong attention to detail and follow-through.
Ability to prioritize tasks and manage time efficiently.
Ability to meet physical job requirements and safely perform the duties, with or without accommodations.

Nice To Haves

Previous experience in customer service or sales.

Responsibilities

Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
Use Windows-based and web-based systems to track routes and optimize current and future schedules.
Schedule technician appointments to minimize drive time or distance and recommend alternative routes when appropriate.
Listen to customers, ask probing questions, identify concerns, and evaluate their needs.
Maintain accurate customer database information, including call details, call dispositions, payments, and other results.
Reschedule unserviced accounts within 24 hours.
Participate in quality assurance processes, programs, and initiatives.
Protect customer privacy and proprietary information.