Administrative Office Specialist

Hospital for Special Surgery • West Palm Beach, FL

22h • Onsite

About The Position

Hospital for Special Surgery is seeking an experienced Administrative Office Specialist for its outpatient clinic in West Palm Beach, Florida. This patient-facing role supports the clinic by triaging phone calls and patient inquiries, greeting and scheduling patients for appointments and procedures, verifying medical insurance, handling patient billing and collections, authorizing services, and preparing files and charts. The specialist acts as a liaison to physicians and hospital departments and helps ensure patients and families receive excellent customer service. The role promotes a professional atmosphere through courteous communication, cooperation, and respect for patients, visitors, and members of the healthcare team.

Requirements

• At least 2 years of experience preferred.
• Superior written and oral communication skills.
• Exceptional customer service skills.
• Sensitivity to and awareness of cultural and religious diversity when interacting with patients, visitors, coworkers, and other customers.
• Ability to multitask in a fast-paced environment.
• Ability to follow tasks through to completion.
• Strong organizational and problem-solving skills.
• Ability to follow directions or instructions effectively and accurately.
• Ability to work collaboratively as part of a team and offer help to coworkers when needed.
• Ability to adapt to changing or evolving work assignments.
• Attention to detail.
• Ability to escalate issues appropriately.
• Consistently positive attitude toward work and the work environment.
• Strong computer skills.
• Knowledge of healthcare and health insurance.

Nice To Haves

• Familiarity with medical terminology.
• EPIC EMR.

Responsibilities

• Triage phone calls and patient inquiries.
• Greet and schedule patients for appointments and procedures.
• Verify medical insurance and handle patient billing and collections.
• Authorize services.
• File records and prepare charts.
• Act as a liaison to physicians and hospital departments.
• Provide courteous, respectful communication and support best customer service practices for patients and families.
• Collaborate with coworkers and provide assistance when needed.
• Adapt to changing assignments to provide cross coverage.
• Escalate issues appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed