Administrative Office Specialist

Hospital for Special Surgery • West Palm Beach, FL

5d

About The Position

Provides administrative support to a physician and assists with day-to-day operations, ensuring a high level of customer service, practice support, and patient confidentiality. Duties include triaging calls and patient inquiries, scheduling patient appointments and procedures, collecting patient payments, filing and chart preparation, liaising with a billing company, answering patient phone calls, preparing legal work, and coordinating international patients.

Requirements

• High school diploma required.
• 1–3 years of experience in healthcare or medical settings, including medical secretary experience.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Strong organizational and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Nice To Haves

• Bachelor's degree preferred.
• Experience with Epic.
• Familiarity with medical terminology.
• Knowledge of healthcare and health insurance.

Responsibilities

• Provide administrative support to the physician.
• Assist with day-to-day practice operations and support delivery of customer service while maintaining patient confidentiality.
• Triage calls and patient inquiries.
• Schedule patient appointments and procedures.
• Collect patient payments.
• File documents and prepare patient charts.
• Liaise with the billing company.
• Answer patient phone calls.
• Prepare legal work.
• Coordinate international patients.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED