Training Manager - Operation Support

SCI Shared Resources • Houston, TX

1d

About The Position

This role designs and conducts employee training programs for the Corporate Cemetery Operations Support Department, both in person and virtually. The Training Manager monitors and reports on training effectiveness during employee orientation and career development. The role requires communicating with a variety of stakeholders, initiating employee training best practices, and traveling as needed. Travel is approximately 30%, with local and/or multiple-location travel required. Work is performed indoors in all seasons and weather conditions, and employees must comply with the Corporate dress code policy. Working beyond standard hours may be required as needed.

Requirements

• Bachelor’s degree in a related field.
• Valid state driver’s license in good standing.
• Five years of experience in training development and training delivery.
• Advanced working experience with Microsoft Office and business applications.
• Ability to quickly learn and understand business practices and procedures.
• Ability to work independently and reach goals.
• Ability to handle multiple deadlines and projects.
• Creativity and latitude in carrying out the work.
• Ability to travel as needed.
• Ability to work beyond standard hours when needed.
• Ability to sit continuously for many hours per day, up to six hours per day; frequently climb stairs; perform manual-dexterity tasks involving paperwork, calculators, computers, and phone use; and lift boxes, laptops, and similar items weighing up to 10 pounds.

Nice To Haves

• Supervisory experience.

Responsibilities

• Determine training objectives and communicate goals.
• Develop training documentation, presentations, and support materials.
• Deliver training on subjects related to processes, applications, or systems.
• Manage training schedules and calendars.
• Work with managers to prepare for training, including securing rooms, projectors, meals, and other arrangements.
• Coordinate printing and shipping of training materials to field locations for on-site classes.
• Support requests for training.
• Administer tests to determine training effectiveness.
• Complete reports documenting employee training, dates, locations, topics covered, and required or completed follow-up items.
• Conduct refresher training as needed.
• Conduct training on new enhancements.
• May lead and direct others, including creating and managing trainer schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager