Training Manager - Operation Support

Service Corporation International•Houston, TX

About The Position

The Training Manager designs and conducts employee training programs for the Corporate Cemetery Operations Support Department, both in person and virtually. The role monitors and reports on training effectiveness during orientation and career development, communicates with a variety of stakeholders, initiates employee training best practices, and travels as needed. It may also lead and direct others, including creating and managing trainer schedules.

Requirements

Bachelor’s degree in a related field.
Valid state driver’s license in good standing.
Five years of experience in training development and training delivery.
Advanced working experience in Microsoft Office and business applications.
Ability to quickly learn and understand business practices and procedures.
Ability to work independently and reach goals.
Ability to handle multiple deadlines and projects.
Ability to travel as needed.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Determine training objectives and communicate goals.
Develop training documentation, presentations, and support materials.
Deliver training on subjects related to processes, applications, or systems.
Manage training schedules and calendars.
Work with managers to prepare for training, including arranging rooms, projectors, meals, and other necessities.
Coordinate printing and shipping of training materials to field locations for on-site classes.
Support training requests.
Administer tests to determine training effectiveness.
Complete reports documenting employee training, dates, locations, topics covered, and required or completed follow-up items.
Conduct refresher training as needed.
Conduct training on new enhancements.
May lead and direct the work of others, including creating and managing schedules for trainers.