Operation Support Associate

Envision Technology Advisors • Pawtucket, RI

7d

About The Position

The Operations Support Associate supports daily service operations by answering incoming client calls, creating accurate service tickets, and ensuring requests reach the appropriate technical team. The role also assists with general office needs, including supplies, organization, and occasional errands. The employer is looking for someone personable and proactive who is willing to take ownership.

Requirements

• Strong communication, listening, and customer service skills.
• Experience in customer service, administrative support, office operations, or a similar role.
• Excellent attention to detail and organizational skills.
• Dependability, responsiveness, and comfort managing multiple priorities.
• A proactive attitude, willingness to learn, and drive to get things done.
• Ability to work independently while collaborating with technical and nontechnical team members.
• Comfort using computers and learning new software and business applications.

Nice To Haves

• Familiarity with ticketing systems, data entry, or documenting customer requests.
• Experience managing incoming calls across multiple active lines, handling fluctuating call volumes, and prioritizing calls as needed.
• Previous experience with technology in an IT environment.
• Experience tracking supplies, maintaining inventory, or supporting day-to-day office needs.

Responsibilities

• Answer incoming client calls and provide a professional, helpful first point of contact.
• Ask questions to understand client issues and gather the information technicians need.
• Create accurate, detailed service tickets and route requests appropriately.
• Monitor office supplies, restock shared spaces, and coordinate supply orders.
• Help keep the office organized, prepare meeting spaces, and run occasional errands.
• Take initiative, follow through on responsibilities, and pitch in where needed.
• Perform other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed