Training Client Manager, Holly Springs

Roche•Holly Springs, NC

9d•$94,000 - $174,000•Onsite

About The Position

The Training Client Manager will support, create, develop, and implement site-specific training content, process ownership, and problem-solving for training, learning, and development at Genentech’s Holly Springs manufacturing site. The role supports technical capability building, manages onboarding programs, and helps ramp up and continuously upskill staff. The position develops and maintains departmental curricula, e-learning, instructor-led training (ILT), and on-the-job training (OJT) materials for Quality, Manufacturing, MSAT, Assembly/Packaging, Warehouse, and Engineering. It partners with subject matter experts and site functional leaders to identify training needs, conduct performance gap analyses, and evaluate training program effectiveness. The manager also helps align training materials with SOPs, site documents, operational processes, and GMP compliance standards. The role supports the development, integration, and maintenance of virtual reality, augmented reality, and digital or virtual training strategies across operational areas. It drives continuous improvement in areas of ownership and participates in site and network problem-solving related to technical training and digital learning tools. Additional duties include backup facilitation of New Hire Orientation, supporting role-based training assignments and onboarding progress tracking, and assisting with audits and regulatory inspections by retrieving training, qualification, and curriculum records. The position is based at the Holly Springs, North Carolina manufacturing site and is not eligible for full-time remote work arrangements. Relocation benefits are available.

Requirements

Bachelor’s degree and five years of related work experience.
Project or program coordination experience in a GMP manufacturing facility.
Solid understanding of Good Manufacturing Practice (GMP) requirements and regulatory compliance.
Ability to contribute as a team member, execute tasks, support alignment, and lead projects involving cross-functional and/or cross-site collaboration.
Professional written and verbal communication appropriate to the audience; ability to understand roles and responsibilities, seek clarification, and work independently.
Ability to meet established timelines and be accountable for results.
Excellent organization, good judgment, and problem-solving skills.
Ability to prioritize and organize a high volume of work with attention to detail and accuracy.
Strong knowledge of instructional design methodologies, adult learning principles, and course development models such as ADDIE and SAM.

Responsibilities

Develop and maintain departmental curricula, e-learning, instructor-led training (ILT), and on-the-job training (OJT) materials for Quality, Manufacturing, MSAT, Assembly/Packaging, Warehouse, and Engineering.
Partner with subject matter experts and site functional leaders to identify training needs, conduct performance gap analyses, and evaluate training program effectiveness.
Collaborate across site departments to align training materials with SOPs, site documents, operational processes, and GMP compliance standards.
Support development, integration, and maintenance of virtual reality, augmented reality, and digital or virtual training strategies for site operational areas.
Drive continuous improvement in areas of ownership and participate in site and network problem-solving efforts involving technical training and digital learning tools.
Serve as a backup facilitator for the Holly Springs New Hire Orientation program, supporting scheduling, content updates, and delivery of foundational onboarding modules.
Support identification, assignment, and tracking of initial role-based training assignments and onboarding progress for staff across supported operational functions.
Support audits and regulatory inspections, including retrieval of technical training, qualification, and curriculum records upon request.
Support, create, develop, and implement site-specific training content, process ownership, and problem-solving for training, learning, and development efforts.
Support technical capabilities, manage onboarding programs, and help ramp up and continuously upskill Holly Springs staff.