Training Specialist, Holly Springs

Genentech • Cary, NC

8d • $77,000 - $144,000 • Onsite

About The Position

The Training Specialist will serve as the primary owner and lead facilitator for the Holly Springs New Hire Orientation (NHO) program. The role coordinates site onboarding, manages initial role-based and leadership training assignments, and updates general onboarding curricula, LMS user guides, and foundational training materials.

The specialist owns and documents established processes and creates new processes for site LMS training documentation, data entry, and training record corrections, including step-by-step instructions to improve efficiency, compliance, and user adoption. The position troubleshoots LMS training inquiries and customer requests, partnering with stakeholders to resolve or escalate issues. It also requires maintaining comprehensive knowledge of LMS features and limitations while supporting change management for new application capabilities and utilities.

The role participates in community practice meetings to share information, gather feedback, and solve system problems. It supports internal audits and regulatory inspections by managing and retrieving site training, qualification, and compliance records in a timely manner. The specialist also drives continuous improvement and participates in broader site and network problem-solving efforts related to LMS performance, technical training, and digital learning tools.

The position is based in Holly Springs, North Carolina, and is not eligible for full-time remote work arrangements. Relocation benefits are available. A discretionary annual bonus may be available based on individual and Company performance.

Requirements

• Bachelor's degree and two years of related work experience.
• Strong interpersonal skills to build effective working relationships throughout all levels of the organization while maintaining an independent yet integral team mindset.
• Professional written and verbal communication skills, with a high degree of customer service for internal and external customers.
• Ability to independently monitor workload and execute within established timelines, with excellent organization and workload prioritization and management skills.
• Solid understanding of Good Manufacturing Practice (GMP) requirements as they relate to Learning Management Systems (LMS) and regulatory compliance.
• Direct experience with Learning Management Systems (LMS), including hands-on experience administering or supporting an LMS platform and creating learning objects, curricula, sessions, and OJTSs, as well as administering training assignments within the LMS.

Nice To Haves

• Experience in project or program coordination.
• Experience in course facilitation.

Responsibilities

• Own and lead facilitation of the Holly Springs New Hire Orientation (NHO) program.
• Coordinate the site onboarding program and manage initial role-based and leadership training assignments.
• Update general onboarding curricula, LMS user guides, and foundational training materials.
• Own and document established processes and create new processes for site LMS training documentation, data entry, and training record corrections.
• Create step-by-step instructions to improve efficiency, compliance, and user adoption.
• Troubleshoot LMS training inquiries and customer requests, partnering with stakeholders to resolve or escalate issues.
• Maintain comprehensive knowledge of LMS features and limitations and support change management for new application capabilities and utilities.
• Participate in community practice meetings to share information, gather feedback, and solve system problems.
• Support internal audits and regulatory inspections by managing and retrieving site training, qualification, and compliance records upon request.
• Drive continuous improvement and participate in broader site and network problem-solving efforts related to LMS performance, technical training, and digital learning tools.

Benefits

• Relocation benefits.
• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for benefits detailed at the linked benefits page; specific benefits are not listed in the job description.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level