Training Client Manager, Holly Springs
About The Position
The Training Client Manager will support, create, develop, and implement site-specific training content, process ownership, and problem-solving for training, learning, and development at Genentech’s Holly Springs manufacturing site. The role supports technical capability building, manages onboarding programs, and helps ramp up and continuously upskill staff. The manager will develop and maintain departmental curricula, e-learning, instructor-led training, and on-the-job training materials for Quality, Manufacturing, MSAT, Assembly/Packaging, Warehouse, and Engineering. The position works with subject matter experts and site functional leaders to identify training needs, analyze performance gaps, and assess training program effectiveness. It also supports alignment of training materials with SOPs, site documents, operational processes, and GMP requirements. The role contributes to virtual reality, augmented reality, and other digital or virtual training strategies; drives continuous improvement; and participates in site and network technical-training and digital-learning initiatives. The manager also serves as a backup facilitator for New Hire Orientation, supports role-based training assignments and onboarding tracking, and assists with audits and regulatory inspections by retrieving training, qualification, and curriculum records.
Requirements
- Bachelor’s degree and five years of related work experience.
- Project or program coordination experience in a GMP manufacturing facility.
- Solid understanding of Good Manufacturing Practice requirements and regulatory compliance.
- Ability to contribute productively as a team member, execute tasks, support alignment, and lead projects involving cross-functional and/or cross-site collaboration.
- Professional written and verbal communication appropriate to the target audience; ability to understand responsibilities, seek clarification, and work independently.
- Ability to meet established timelines and be accountable for results.
- Excellent organization, good judgment, and problem-solving skills.
- Ability to prioritize and organize a high volume of work while maintaining attention to detail and accuracy.
- Strong knowledge of instructional design methodologies, adult learning principles, and course development models such as ADDIE and SAM.
Responsibilities
- Develop and maintain departmental curricula, e-learning, instructor-led training, and on-the-job training materials for Quality, Manufacturing, MSAT, Assembly/Packaging, Warehouse, and Engineering.
- Partner with subject matter experts and site functional leaders to identify training needs, conduct performance gap analyses, and evaluate training program effectiveness.
- Align site training materials with standard operating procedures, site documents, operational processes, and GMP compliance standards in partnership with cross-functional departments.
- Support development, integration, and maintenance of virtual reality, augmented reality, and digital or virtual training strategies across site operational areas.
- Drive continuous improvement in areas of ownership and participate in broader site and network problem-solving efforts involving technical training and digital learning tools.
- Serve as backup facilitator for the Holly Springs New Hire Orientation program, supporting scheduling, content updates, and delivery of foundational onboarding modules.
- Support identification, assignment, and tracking of initial role-based training assignments and onboarding progress across supported operational functions.
- Support audits and regulatory inspections, including retrieval of technical training, qualification, and curriculum records upon request.
- Support technical capabilities, manage onboarding programs, and help ramp up and continuously upskill staff at the Holly Springs site.
Benefits
- A discretionary annual bonus may be available based on individual and company performance.
- Benefits are available as detailed at the linked benefits page.
- Relocation benefits are eligible for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
