Training Client Manager, Holly Springs

Genentech • Holly Springs, NC

8d • Onsite

About The Position

The Training Client Manager supports, creates, develops, and implements site-specific training content, process ownership, and problem-solving for training, learning, and development at Genentech’s Holly Springs manufacturing site. The role supports technical capability development, manages onboarding programs, and helps ramp up and continuously upskill staff.

The position develops and maintains departmental curricula, e-learning, instructor-led training (ILT), and on-the-job training (OJT) materials for supported operational departments, including Quality, Manufacturing, MSAT, Assembly/Packaging, Warehouse, and Engineering. It partners with subject matter experts and site functional leaders to identify training needs, conduct performance gap analyses, and evaluate program effectiveness. It also works across the site to align training materials with SOPs, site documents, operational processes, and GMP compliance standards.

The role supports the development, integration, and maintenance of virtual reality, augmented reality, and digital or virtual training strategies. It drives continuous improvement in areas of ownership and participates in site and network problem-solving and digital learning initiatives. The manager serves as a backup facilitator for New Hire Orientation, helps track role-based training assignments and onboarding progress, and supports audits and regulatory inspections by retrieving technical training, qualification, and curriculum records.

Requirements

• Bachelor’s degree.
• Five years of related work experience.
• Project or program coordination experience in a GMP manufacturing facility.
• Solid understanding of Good Manufacturing Practice (GMP) requirements and regulatory compliance.
• Ability to contribute productively as a team member, execute tasks, support alignment, and lead projects involving cross-functional and/or cross-site collaboration.
• Professional written and verbal communication appropriate to the audience; ability to understand responsibilities, seek clarification, and work independently.
• Ability to execute within established timelines and be accountable for results.
• Excellent organization, good judgment, and problem-solving skills.
• Ability to prioritize and organize a high volume of work while maintaining attention to detail and accuracy.
• Strong knowledge of instructional design methodologies, adult learning principles, and course development models such as ADDIE and SAM.

Responsibilities

• Support, create, develop, and implement site-specific training content, process ownership, and problem-solving for training, learning, and development at the Holly Springs manufacturing site.
• Support technical capability development, manage onboarding programs, and help ramp up and continuously upskill staff.
• Develop and maintain departmental curricula, e-learning, instructor-led training (ILT), and on-the-job training (OJT) materials for Quality, Manufacturing, MSAT, Assembly/Packaging, Warehouse, and Engineering.
• Partner with subject matter experts and site functional leaders to identify training needs, conduct performance gap analyses, and evaluate training program effectiveness.
• Partner with cross-functional departments to align site training materials with SOPs, site documents, operational processes, and GMP compliance standards.
• Support the development, integration, and maintenance of virtual reality (VR), augmented reality (AR), and digital or virtual training strategies across site operational areas.
• Drive continuous improvement in areas of ownership and participate in site and network problem-solving and digital learning tool initiatives.
• Serve as backup facilitator for the Holly Springs New Hire Orientation program, supporting scheduling, content updates, and delivery of foundational onboarding modules.
• Support the identification, assignment, and tracking of initial role-based training assignments and onboarding progress for staff across supported operational functions.
• Support audits and regulatory inspections and retrieve technical training, qualification, and curriculum records upon request.

Benefits

• Discretionary annual bonus may be available based on individual and Company performance.
• Eligible for relocation benefits.
• Benefits are offered; details are available through the benefits link in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level