Training Specialist, Holly Springs

Genentech • Holly Springs, NC

7d • Onsite

About The Position

The Training Specialist will serve as the primary owner and lead facilitator for the Holly Springs New Hire Orientation (NHO) program. The role coordinates site onboarding, manages initial role-based and leadership training assignments, and updates general onboarding curricula, LMS user guides, and foundational training materials.

The Specialist owns and documents existing processes and develops new processes for site LMS training documentation, data entry, and training record corrections. This includes creating step-by-step instructions to improve efficiency, compliance, and user adoption. The role troubleshoots LMS training inquiries and customer requests, partnering with stakeholders to resolve or escalate issues, and maintains knowledge of LMS features and limitations while supporting change management for new application capabilities and utilities.

The position also participates in community-of-practice meetings, supports audits and regulatory inspections by retrieving training, qualification, and compliance records, and drives continuous improvement across site and network LMS performance, technical training, and digital learning tool initiatives. The role is based in Holly Springs, North Carolina, and is not eligible for full-time remote work arrangements.

Requirements

• Bachelor's degree.
• Two years of related work experience.
• Strong interpersonal skills and ability to build effective working relationships across all organizational levels while maintaining an independent yet integral team mindset.
• Professional written and verbal communication skills and a high degree of customer service for internal and external customers.
• Ability to independently monitor workload and execute within established timelines.
• Excellent organization and ability to prioritize and manage workload.
• Solid understanding of Good Manufacturing Practice (GMP) requirements as they relate to LMS and regulatory compliance.
• Direct LMS experience, including hands-on administration or support of an LMS platform.
• Experience creating learning objects and curricula, sessions, and OJTSs, and administering training assignments within an LMS.

Nice To Haves

• Experience in project or program coordination.
• Experience facilitating courses.

Responsibilities

• Own and lead facilitation of the Holly Springs New Hire Orientation (NHO) program.
• Coordinate the site onboarding program and manage initial role-based and leadership training assignments.
• Update general onboarding curricula, LMS user guides, and foundational training materials.
• Own and document established processes and create processes for LMS training documentation, data entry, and training record corrections.
• Create stepwise instructions to support efficiency, compliance, and user adoption.
• Troubleshoot LMS training inquiries and customer requests, partnering with stakeholders to resolve or escalate issues.
• Maintain knowledge of LMS features and limitations and support change management for new application capabilities and utilities.
• Participate in community-of-practice meetings to share information, gather feedback, and solve system problems.
• Support internal audits and regulatory inspections by managing and retrieving site training, qualification, and compliance records in a timely manner.
• Drive continuous improvement and participate in broader site and network efforts involving LMS performance, technical training, and digital learning tools.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• Benefits are available as detailed through the benefits link in the posting.
• Relocation benefits are available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level