Training & Application Support Specialist
AET FEDERAL INC•Danville, VA
•$65,000 - $85,000
About The Position
AET Federal is seeking a Training & Application Support Specialist to help City of Danville staff adopt the Enterprise Technology Management platform. The specialist will develop role-based training and support users during rollout and ongoing operations.
Requirements
- At least 3 years in software training, enterprise application support, or a related customer-facing technical role.
- Experience creating user documentation and delivering live training.
- Ability to troubleshoot application issues, document support cases, and explain technical steps clearly.
Nice To Haves
- Experience with service desk platforms, SaaS rollouts, or accessible training materials.
Responsibilities
- Create user guides, quick-reference materials, and knowledge base articles for City staff and platform administrators.
- Deliver training on service desk workflows, asset management, technology intake, and reporting.
- Triage user questions and platform issues, document resolutions, and escalate defects to the appropriate technical team.
- Track recurring support issues and update training materials as workflows and platform features change.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
