Training and Experience Coordinator

Planned Parenthood Southeast, Inc.•Atlanta, GA

3d•$32 - $35

About The Position

The Training and Experience Coordinator provides clinical, educational, operational, and administrative support under the supervision of the Director of Training and Patient Experience, following PPSE Medical Standards and Guidelines, organizational policies, and applicable regulations. The role supports the development, coordination, and delivery of training and onboarding for staff across clinical and operational areas, with a focus on non-licensed staff. It includes hands-on training, orientation, competency development, and ongoing education to promote consistency, quality, and operational excellence across health centers. The coordinator is a resource for staff training and development and supports accreditation activities, service expansions, workflow implementations, and other organization-wide initiatives requiring training and staffing support. The role also provides operational backup by performing Health Center Associate and Medical Assistant duties when needed.

Requirements

High school diploma or equivalent.
One to two years of experience as a trainer, educator, preceptor, Medical Assistant, Health Center Associate, or in a similar healthcare operations role.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, and similar software.
Ability to communicate effectively with multiple audiences.
Ability to work independently and as a team member.
Ability to prioritize and manage numerous projects simultaneously.
Self-motivation and ability to work with little direct supervision.
Excellent written and verbal communication skills.
Accuracy and attention to detail.
Professional appearance and attitude.
Availability to work flexible hours, including weekends and evenings, as required.
Ability and willingness to travel within Georgia and Alabama.
Reliable transportation for onsite and off-site work.
If using a personal vehicle for work, a valid Georgia driver's license and current auto insurance meeting Georgia vehicle-code minimum requirements.

Nice To Haves

Bachelor's degree or equivalent work experience.
Experience with electronic health records, patient registration, patient intake, insurance verification, patient education, and CLIA-waived laboratory testing.

Responsibilities

Schedule, coordinate, communicate, and deliver training in compliance with applicable requirements and deadlines.
Facilitate and evaluate New Employee Orientation for new health center and administrative staff in partnership with HR.
Monitor and communicate employee progress and ensure completion of onboarding materials, annual trainings, and evaluations.
Demonstrate, observe, and validate staff skills using the PPSE training manual, training verifications, and skills checklists.
Monitor patient feedback and assist in developing action plans to improve satisfaction.
Provide hands-on in-field training, coaching, mentoring, and competency validation for Health Center Associates and Medical Assistants, continuing observation until competencies are achieved.
Train and assess staff in EHR documentation, patient registration and intake, chart preparation, patient education and counseling, appointment workflows, documentation standards, and patient-centered care.
Train staff on front desk operations, scheduling, insurance verification, demographic and insurance data collection, payment collection, and other revenue cycle workflows.
Provide instruction and competency assessment for CLIA-waived laboratory testing and specimen collection as permitted by policy and regulations and under the Lab Director's leadership.
Conduct observations, audits, and follow-up coaching to support quality, consistency, compliance, and adherence to policies and procedures.
Identify training opportunities and performance gaps and partner with health center leadership on corrective action and individualized coaching plans.
Perform Health Center Associate and Medical Assistant duties as backup support during staffing shortages, call-outs, onboarding, high patient volumes, or organizational initiatives.
Follow training paths in the training manual and ensure new staff follow their training tracks.
Check in regularly with new staff and communicate training concerns to the Director of Training and Patient Experience.
Assist with piloting new practices, processes, and techniques and report on compliance.
Facilitate in-person and virtual classroom training to address skill gaps and business needs.
Coordinate and document staff completion of training requirements and ensure compliance.
Support new agency rollouts, patient experience and service excellence training, accreditation, service expansion, and other health services initiatives.
Perform other duties as assigned by the Director of Experience & Staff Training.