Training and Experience Coordinator

Planned Parenthood Southeast•Atlanta, GA

About The Position

Working under the direct supervision of the Director of Training and Patient Experience, the Training Coordinator provides clinical, educational, operational, and administrative support in accordance with PPSE Medical Standards and Guidelines, organizational policies, and applicable state and federal regulations. The role supports the development, coordination, and delivery of training and onboarding programs across clinical and operational areas, with a focus on non-licensed staff. Duties include hands-on training, orientation, onboarding, competency development, and ongoing staff education to promote consistency, quality, and operational excellence throughout health centers. The coordinator serves as a resource for staff training and development and supports accreditation activities, service expansions, workflow implementations, and other system-wide initiatives requiring training and staffing support.

Requirements

High school diploma or equivalent required.
One to two years of experience as a trainer, educator, preceptor, Medical Assistant, Health Center Associate, or in a similar healthcare operations role required.
Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint) and similar software.
Ability to communicate effectively with multiple audiences.
Ability to work independently and as a team member.
Ability to prioritize and manage numerous projects simultaneously.
Self-motivated, with the ability to work with little direct supervision.
Excellent written and verbal communication skills.
Accuracy and attention to detail.
Professional appearance and attitude.
Availability to work flexible hours, including weekends and evenings, as required.
Ability and willingness to travel within Georgia and Alabama.
Reliable transportation for onsite and off-site work.
If using a personal vehicle for work, a valid Georgia driver license and current auto insurance meeting Georgia vehicle code minimum requirements are required.
The role requires frequent standing, walking, sitting, seeing, hearing, speaking, reaching, and grasping; occasional bending, kneeling, and driving; and rare lifting or carrying of items up to 10 pounds for up to one-third of the workday.

Nice To Haves

Bachelor’s degree or equivalent work experience preferred.
Experience with electronic health records, patient registration, patient intake, insurance verification, patient education, and CLIA-waived laboratory testing preferred.

Responsibilities

Schedule, coordinate, communicate, and deliver training in compliance with applicable requirements and deadlines.
Facilitate and evaluate New Employee Orientation for new health center and administrative staff in partnership with HR.
Monitor and communicate employee progress, ensuring completion of onboarding materials, annual trainings, evaluations, and other requirements.
Demonstrate, observe, and verify staff competency in new care-delivery skills using training manuals, verification forms, and skills checklists.
Monitor patient feedback and assist in developing action plans to improve satisfaction.
Provide in-field training, coaching, mentoring, and competency validation for Health Center Associates and Medical Assistants, continuing observation and mentoring until competencies are achieved.
Train and assess staff on EHR documentation, patient registration and intake, chart preparation, patient education and counseling, appointment workflows, documentation standards, and patient-centered care.
Train staff on front desk operations, scheduling, insurance verification, demographic and insurance data collection, payment collection, and other revenue cycle workflows.
Provide instruction and competency assessment for CLIA-waived laboratory testing and specimen collection, as permitted by policy and regulations and under the leadership of the Lab Director.
Conduct observations, audits, and follow-up coaching to support consistency, quality, compliance, and adherence to policies and procedures.
Identify training opportunities and performance gaps, and partner with health center leadership on corrective action and individualized coaching plans.
Perform Health Center Associate and Medical Assistant duties to support patient care and operations, including backup support during staffing shortages, onboarding, high patient demand, and organizational initiatives.
Follow the training paths in the training manual and ensure new staff follow their training tracks.
Check in regularly with new staff and communicate training concerns to the Director of Training and Patient Experience.
Assist with piloting new practices, processes, and techniques, and report on compliance.
Facilitate in-person and virtual classroom training to address skill gaps and business needs.
Coordinate documentation of staff training completion and ensure compliance with training requirements.
Support agency rollouts and training, patient experience strategies, service excellence initiatives, accreditation, service expansion, and other health services implementations.
Perform other duties as assigned by the Director of Experience & Staff Training.