Experience Education And Training Advisor

Mayo Clinic • Jacksonville, FL

2d • $82,909 - $124,467 • Hybrid

About The Position

Responsible for comprehensive assessment, design, development, implementation, and evaluation of Experience Communication Education Programs and process improvement initiatives in support of Mayo Clinic’s vision and strategic goals. The role engages in broad enterprise and shield-advancing educational training and sustainment, working with colleagues, leadership, and stakeholders to develop mission-related strategy and influence change. It uses experience to address gaps, enhance performance, support communication-in-healthcare goals, and optimize outcomes for business and practice issues.

The Advisor develops curriculum and edits written materials using creativity, ingenuity, and advanced tools and techniques, while applying best practices in experience knowledge and communication in healthcare. The role collaborates with business partners and leadership to create experience solutions; manages cross-functional, matrix, and site relationships; and takes a systemic, enterprise viewpoint when developing training initiatives. It supports project activities and implementation with guidance from senior advisors, leaders, and team members, and brings awareness of external challenges, trends, best practices, and innovation. The position serves as a subject matter expert, thought leader, and spokesperson for Experience Education and Training, including presenting to leadership groups across the enterprise.

This is a hybrid position. The employee must live within 100 miles driving distance of the Florida campus. The position is not eligible for visa sponsorship or transfer.

Requirements

• Bachelor’s degree in a related field.
• At least 5 years of professional experience in curriculum development and training or facilitation.
• At least 2 years of healthcare experience.
• Skilled in promoting cultural diversity.
• Extensive knowledge of Motivational Interviewing concepts.
• Demonstrated role-modeling of Mayo Clinic values of quality, service, safety, and outcomes.
• Outstanding communication and interpersonal skills.
• Strong conceptual and analytical skills.
• Ability to build partnerships within teams and across departments.
• Knowledge of patient communication models, coaching models, adult learning theories, and learning principles.
• Extensive consulting skills.
• Ability to manage multiple projects simultaneously.

Nice To Haves

• Master’s degree.
• Former clinical experience.

Responsibilities

• Assess, design, develop, implement, and evaluate Experience Communication Education Programs and process-improvement initiatives.
• Engage in enterprise-wide educational training and sustainment.
• Partner with colleagues, leadership, and stakeholders to develop mission-related strategy and influence change.
• Address gaps, enhance performance, support communication-in-healthcare goals, and optimize business and practice outcomes.
• Develop curriculum and edit written materials using creative approaches and advanced tools and techniques.
• Apply best practices in experience knowledge and communication in healthcare.
• Collaborate with business partners and leadership to create experience solutions.
• Manage and influence cross-functional, matrix, and site relationships.
• Take a systemic, enterprise viewpoint when developing training initiatives.
• Support project activities and implementation with guidance from senior advisors, leaders, and team members.
• Understand external challenges and trends and bring best practices and innovation to the organization.
• Serve as a subject matter expert, thought leader, and spokesperson for Experience Education and Training.
• Present to leadership groups across the enterprise.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level