Experience Education And Training Advisor

Mayo Clinic • Rochester, MN

2d • $82,909 - $124,467 • Hybrid

About The Position

Responsible for comprehensive assessment, design, development, implementation, and evaluation of Experience Communication Education Programs and process improvement initiatives supporting Mayo Clinic’s vision and strategic goals. The role engages in enterprise-wide educational training and sustainment and partners with colleagues, leaders, and stakeholders to develop mission-related strategies and influence change across a broad spectrum of needs. It addresses gaps, enhances performance, advances communication in healthcare, and optimizes outcomes for business and practice issues.

The advisor develops curricula and edits written materials using creativity and advanced tools and techniques, aligning results with Mayo Clinic’s culture and customer needs. The role applies best practices in communication in healthcare, collaborates with business partners and leadership to create experience solutions, and manages cross-functional, matrix, and site relationships. It takes an enterprise-wide perspective on training initiatives, supports project activities and implementation with guidance from senior advisors and other leaders, and brings external trends, best practices, and innovation to the organization. The advisor serves as a subject matter expert and thought leader in building world-class communication in healthcare, acts as spokesperson for X Education and Training, and presents to leadership groups across the enterprise.

This is a hybrid position. The employee must live within 100 miles driving distance of the Florida campus. The position is not eligible for visa sponsorship or transfer.

Requirements

• Bachelor’s degree in a related field.
• At least 5 years of professional experience in curriculum development and training or facilitation.
• At least 2 years of healthcare experience.
• Skilled in promoting cultural diversity.
• Extensive knowledge of Motivational Interviewing concepts.
• Role model Mayo Clinic values of quality, service, safety, and outcomes.
• Outstanding communication and interpersonal skills.
• Strong conceptual and analytical skills.
• Ability to build partnerships within teams and across departments.
• Knowledge of patient communication models, coaching models, adult learning theories, and learning principles.
• Extensive consulting skills.
• Ability to manage multiple projects simultaneously.

Nice To Haves

• Master’s degree preferred.
• Former clinical experience preferred.

Responsibilities

• Assess, design, develop, implement, and evaluate Experience Communication Education Programs and process improvement initiatives.
• Advance enterprise-wide educational training and sustainment.
• Partner with colleagues, leadership, and stakeholders to develop mission-related strategies and influence change.
• Address gaps, enhance performance, improve communication in healthcare, and optimize business and practice outcomes.
• Develop curricula and edit written materials using appropriate tools and techniques while aligning work with organizational culture and customer needs.
• Apply best practices in communication in healthcare and collaborate with business partners and leadership to create experience solutions.
• Manage and influence cross-functional, matrix, and site relationships.
• Use a systemic, enterprise-wide perspective when developing training initiatives.
• Serve as a program or project member supporting project activities and implementation, with guidance from senior advisors, leaders, and team members.
• Monitor external challenges and trends and bring best practices and innovation to the organization.
• Serve as a subject matter expert, thought leader, and spokesperson for X Education and Training.
• Present to leadership groups across the enterprise.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level