Experience Education And Training Advisor

Mayo Clinic•Jacksonville, FL

2d•Hybrid

About The Position

Responsible for the comprehensive assessment, design, development, implementation, and evaluation of Experience Communication Education Programs and process improvement initiatives that support Mayo Clinic’s vision and strategic goals. The role engages across the enterprise in advancing education, training, and sustainment, and partners with colleagues, leadership, and stakeholders to develop mission-related strategy and influence change across a broad range of needs. The Advisor uses experience to address gaps, enhance performance, support communication-in-healthcare goals, and optimize outcomes for business and practice issues. The role develops curriculum and edits written materials using ingenuity, creativity, and advanced tools and techniques, while aligning results with organizational culture and customer needs. It applies best practices and communication-in-healthcare knowledge, collaborates with business partners and leaders to create experience solutions, and manages cross-functional, matrix, and site relationships. The position takes a systemic enterprise perspective when developing training initiatives and serves as a program or project member supporting project activities and implementation, with guidance from senior advisors, leaders, and team members. It monitors external challenges and trends and brings best practices and innovation to the organization. The Advisor serves as a subject-matter expert and thought leader in communication in healthcare, acts as a spokesperson for X Education and Training, and presents to leadership groups across the enterprise. The position is hybrid, and the individual must live within 100 miles driving distance of the Florida campus. The vacancy is not eligible for sponsorship; Mayo Clinic will not sponsor or transfer visas for this position. The selection process may include an OnDemand prerecorded interview. Candidates may complete it at their convenience and re-record answers; Mayo Clinic reviews only the final recording. A Mayo Clinic staff member will review the interview and notify candidates of next steps.

Requirements

Bachelor’s degree in a related field.
At least 5 years of professional experience in curriculum development and training/facilitation.
At least 2 years of healthcare experience.
Skilled in promoting cultural diversity.
Extensive knowledge of Motivational Interviewing concepts.
Role model Mayo Clinic values of quality, service, safety, and outcomes.
Outstanding communication and interpersonal skills.
Strong conceptual and analytical skills.
Ability to build partnerships within teams and across departments.
Knowledge of patient communication models, coaching models, adult learning theories, and learning principles.
Extensive consulting skills.
Ability to manage multiple projects simultaneously.

Nice To Haves

Master’s degree.
Former clinical experience.

Responsibilities

Assess, design, develop, implement, and evaluate Experience Communication Education Programs and process-improvement initiatives.
Advance education, training, and sustainment across the enterprise.
Partner with colleagues, leadership, and stakeholders to develop mission-related strategy and influence change.
Address gaps, enhance performance, support communication-in-healthcare goals, and optimize business and practice outcomes.
Develop curriculum and edit written materials using appropriate tools and techniques and aligning with culture and customer needs.
Apply best practices and communication-in-healthcare knowledge and collaborate with business partners and leadership to create experience solutions.
Manage and influence cross-functional, matrix, and site relationships.
Maintain a systemic enterprise perspective when developing training initiatives.
Support program and project activities and implementation with guidance from senior advisors, leaders, and team members.
Monitor external challenges and trends and bring best practices and innovation to the organization.
Serve as a subject-matter expert and thought leader in communication in healthcare.
Serve as spokesperson for X Education and Training and present to leadership groups across the enterprise.