Guest Services Associate Train Driver

Audubon Institute•New Orleans, LA

26d•Onsite

About The Position

The Train Driver works in Guest Services at Audubon Zoo and enhances the guest experience by conducting guided tours of exhibits along the train route, sharing an overview of the zoo’s history, and ensuring visitor safety. The role includes performing a daily test run, fueling and cleaning the train, staying near the train during shifts, maintaining a daily training checklist, and delivering leadership-approved tour information with enthusiasm. The driver maintains regular attendance, follows appearance and uniform standards, interacts positively with guests and colleagues, reports potential hazards, monitors the work area to prevent accidents, and follows emergency procedures and safety rules. Other related duties may be assigned. The position requires work at nine after-hours events throughout the year, may involve long periods between breaks or meals, and may include outdoor conditions and varying noise levels.

Requirements

Valid driver’s license.
High school diploma.
Ability to use mobile devices, computers, fax machines, scanners, and two-way radios.
Working knowledge of vehicle operation.
Ability to work nine after-hours events throughout the year.
Ability to work long hours between breaks or meals and handle stress appropriately.
Ability to exert up to 25–50 pounds of force occasionally, or a negligible amount frequently, to move objects.
Ability to sit or stand, bend, stoop, and carry items within the stated limits; constant adequate range of motion and mobility.
Regular near vision acuity for objects 20 inches or less away and regular hearing ability.
Ability to collect and analyze numerical, written, and verbal information and determine the time, place, and sequence of actions.
Ability to read, record, or type data quickly and accurately.

Nice To Haves

Affinity for animals.

Responsibilities

Conduct guided tours of exhibits along the train route and provide a brief overview of the zoo’s history.
Ensure the safety and well-being of guests.
Conduct a daily test run to confirm the train functions correctly.
Fuel and clean the train daily.
Maintain regular attendance and proper personal appearance, including wearing the required uniform and name tag.
Remain alert during shifts, stay near the train, and maintain a daily training checklist.
Interact with internal and external guests with a positive attitude.
Report potential hazards immediately to the Guest Services Manager and/or Supervisor.
Monitor activities in the work area to help prevent accidents.
Follow emergency action plans and procedures, caution patrons about unsafe practices and hazards, and enforce and adhere to rules and regulations.
Deliver the approved tour speech with enthusiasm and energy.
Perform other associated duties as needed or directed by supervisory personnel.