Guest Services Associate

ZMC Hotels, LLC • Colorado Springs, CO

2d • $15 - $15

About The Position

The Guest Services Associate provides fast, friendly, and enjoyable service to guests, including assisting with check-ins during peak hours, answering questions, and helping make each guest’s stay enjoyable. The role involves eight-hour shifts scheduled across 7 a.m.–3 p.m., 3 p.m.–11 p.m., and 11 p.m.–7 a.m.

The position ensures courteous and efficient guest service, addresses guest concerns and follows up, assists with room inventory status to support revenue and guest expectations, and supervises bell staff service activities related to arrivals, departures, and other guest interactions. Work is generally performed in a team environment, with the employee acting as a team leader.

Requirements

• Highly organized.
• Thorough knowledge of guest service and satisfaction.
• Good verbal and written communication skills.
• Ability to work in a team environment while acting as a team leader.
• Basic computational ability.
• Basic computer skills.

Responsibilities

• Ensure guests are treated efficiently and courteously and that all staff members apply service standards.
• Address guest concerns and ensure follow-up is completed.
• Assist with daily maintenance of room inventory status to achieve optimal revenue levels while maintaining guest expectations.
• Supervise bell staff activities and service levels to ensure efficient and friendly service during arrivals, departures, and other guest interactions.

Benefits

• Medical, dental, and vision options for full-time employees.
• Paid time off and 401(k) for full-time employees.
• Hotel discounts across the country, including franchise rates at hotels within the same brand and discounts at other hotels managed by ZMC Hotels.
• Regular opportunities for bonuses.
• $250 referral bonus for the employee and the referred associate.
• DailyPay access to earned wages before payday.
• Opportunities for upward mobility and growth within the company.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed