Guest Services Associate

Days Inn Duluth Lakewalk • Duluth, MN

3d

About The Position

The Guest Services Associate provides fast, friendly, and enjoyable service to hotel guests. The role includes checking in guests during peak periods, answering questions, helping make guests’ stays enjoyable, and supporting a positive team environment. Shifts are eight hours and may run from 7 a.m. to 3 p.m., 3 p.m. to 11 p.m., or 11 p.m. to 7 a.m.

Requirements

• Highly organized.
• Thorough knowledge of guest service and satisfaction.
• Good verbal and written communication skills.
• Able to work in a team environment, often acting as a team leader.
• Basic computational ability.
• Basic computer skills.

Responsibilities

• Ensure guests are treated efficiently and courteously and that staff members apply all service standards.
• Address guest concerns and ensure follow-up is completed.
• Assist with daily room-inventory status maintenance to achieve optimal revenue while meeting guest expectations.
• Supervise bell staff activities and service levels to ensure arrivals, departures, and other guest interactions are handled efficiently and cordially.
• Check in guests during peak hours and answer guest questions.

Benefits

• Flexible schedule
• Paid time off
• Medical, dental, and vision options for full-time employees
• 401(k) for full-time employees
• Hotel discounts across the country, including franchise rates at hotels within the same brand and discounts at other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for the employee and referred associate
• DailyPay access to earned wages before payday
• Opportunities for upward mobility and growth within the company

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed