Guest Services Associate

Hampton Inn & Suites Scottsdale Shea Blvd AZ • Scottsdale, AZ

1d

About The Position

The Guest Services Associate provides friendly, efficient service to guests, particularly during peak check-in periods. The role involves answering guest questions, addressing concerns, and helping make each guest’s stay enjoyable. The position works in a team environment and may act as a team leader. Shifts are eight hours and may run from 7 a.m. to 3 p.m., 3 p.m. to 11 p.m., or 11 p.m. to 7 a.m.

Requirements

• Highly organized.
• Thorough knowledge of guest service and satisfaction.
• Good verbal and written communication skills.
• Ability to work in a team environment, acting as a team leader.
• Basic computational ability.
• Basic computer skills.

Responsibilities

• Ensure guests are treated efficiently and courteously and that staff members apply all service standards.
• Address guest concerns and ensure follow-up is completed.
• Assist with daily maintenance of room inventory status to support optimal revenue while maintaining guest expectations.
• Supervise bell staff activities and service levels to ensure arrivals, departures, and other guest interactions are handled efficiently and in a friendly manner.

Benefits

• Medical, dental, and vision options for full-time employees.
• Paid time off for full-time employees.
• 401(k) for full-time employees.
• Hotel discounts for all employees, including franchise rates at hotels within the same brand and discounts at other hotels managed by ZMC Hotels.
• Regular opportunities for bonuses.
• $250 referral bonus for the employee and referred associate.
• DailyPay access to earned wages before payday.
• Opportunities for upward mobility and growth within the company.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed