Guest Services Associate

National Health Foundation•Los Angeles, CA

2d•$0 - $19

About The Position

The Guest Services Associate provides a hospitable, safe, and healthy environment where recuperative care guests experience enhanced dignity and respect. National Health Foundation provides on-the-job training for candidates with customer service and de-escalation skills who are willing to learn. The position is full-time and non-exempt, based in Arleta, California, with an overnight schedule of Sunday through Thursday, 11:00 p.m. to 7:30 a.m. The hourly rate is $18.50. Candidates must pass a background check and Live Scan and complete a TB test. The role includes maintaining facility safety and security, supporting guest intake and engagement, assisting staff and partners with guest appointments, and maintaining records and facility operations. Duties also include laundry, boutique, meal, and, when needed, housekeeping tasks. The employee must attend role-related meetings and trainings, follow organizational policies and procedures, and adapt to schedule changes or additional shifts when facility needs require.

Requirements

Minimum two years of caregiver experience in a healthcare or recuperative care environment is listed as preferred.
Ability to perform and prioritize multiple tasks effectively and efficiently.
Ability to work five eight-hour shifts per week.
Excellent oral and written communication skills.
Ability to communicate effectively with staff at all levels, guests, and visitors.
TB test required.
Fingerprint Live Scan and background check required.
Physical ability to stand and walk 90% of the time; frequently bend or stoop, squat, reach above the shoulders, twist, turn, kneel, and push or pull; and frequently lift, pull, push, or move up to 50 pounds.
Ability to use conversational speech for effective verbal communication.

Nice To Haves

Current BLS certification.
Bilingual Spanish skills.
Caregiver experience in a healthcare or recuperative care environment (minimum two years preferred).

Responsibilities

Ensure the safety and security of the recuperative care facility; conduct daily facility and equipment inspections and regular room checks.
Greet guests, perform intake duties, and provide orientation to program guidelines when applicable.
Develop rapport with guests, gather feedback, engage with them, check in regularly, and respond to their requests.
Create, lead, or implement guest engagement activities when applicable.
Assist nursing, social services, and external partners with on-site guest appointments or check-ins.
Help management maintain accurate bed availability and documentation.
Assist lead staff or program management with supply inventory checks and logs.
Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills, when applicable.
Respond to guest concerns and provide positive intervention.
Attend meetings and training aligned with the role, including shift handoffs and applicable trainings such as BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, and DEI.
Perform laundry, boutique, and mealtime duties; perform housekeeping services when the environmental site associate is absent.
Adapt to schedule changes and work additional shifts as needed to meet facility needs, subject to labor laws.
Model a positive professional image and comply with the organization dress code.
Perform additional assignments to meet facility needs.
Follow NHF policies and procedures.