Guest Services Associate

PAH Management • Cape Canaveral, FL

4d • Onsite

About The Position

The Guest Services Associate is primarily responsible for courteously checking hotel guests in and out and providing information to guests and visitors. The role processes payments according to established hotel requirements, ensures procedures meet hotel standards, and assists as needed to deliver optimum guest service. This position is based on property in Cape Canaveral, Florida, in a fast-paced front desk environment with constant guest interaction.

The associate provides service to arriving and departing guests and owners, handles reservations and confirmations, maintains front desk organization, and communicates guest requests and relevant information. The role also follows PAH Management operational, safety, and security procedures and assists with guest issues professionally. The position requires a flexible schedule, including evenings, weekends, and holidays as needed, and the ability to perform the listed physical activities throughout a shift.

Requirements

• High school diploma or equivalent.
• Customer service experience.
• Ability to multitask, remain detail-oriented, and stay service-centric in a fast-paced position with constant guest interaction.
• Ability to quickly and accurately evaluate and select among alternative courses of action and work well in stressful, high-pressure situations.
• Ability to communicate information and ideas clearly and to listen effectively and understand concerns raised by co-workers and guests.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs.), bend and lift, and remain standing or walking for the entire shift.

Nice To Haves

• Customer service experience in a hotel or related field is preferred.
• Previous front desk or guest services experience in a hotel or related hospitality setting.
• Experience with hotel property management systems (PMS).

Responsibilities

• Provide excellent customer service to arriving and departing guests and owners.
• Check guests in and out and make reservations and confirmations.
• Maintain the daily organization of the front desk operation.
• Process payments according to hotel requirements, including cash and credit card handling procedures.
• Follow PAH Management operational policies and procedures, including safety and security standards.
• Communicate with guests and co-workers; receive and transmit mail, phone, and written messages; and relay pertinent information using logbooks.
• Respond to guest and visitor inquiries and coordinate requests for special arrangements or services.
• Inform guests courteously and efficiently about hotel services, features, and room amenities.
• Assist with guest issues professionally while maintaining a hospitable attitude.
• Perform other duties as assigned by the Front Office Manager.

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability
• 401(k) retirement plan
• Term life and AD&D insurance
• Employee incentive program
• Voluntary life insurance for employee, spouse, and child
• Hotel stay perks through Marriott and Hilton programs
• Accident, critical illness, and hospital indemnity insurance
• Educational reimbursement
• Paid time off
• Manager in Training Program, where applicable
• Competitive base salary/pay commensurate with experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED