Guest Services Associate

Wilderness Resort • Wisconsin Dells, WI

5d

About The Position

The Guest Services Associate registers guests, assigns rooms, issues room keys, transmits and receives messages, maintains records of occupied rooms and guest accounts, makes and confirms reservations, and presents statements and collects payments from departing guests. The position focuses on providing superior guest service in a fast-paced hotel environment and coordinating with guests, managers, and other departments. This is a part- or full-time position requiring day, night, and weekend availability.

Requirements

• Hardworking, dependable, and enthusiastic.
• Customer-service driven.
• Available for day, night, and weekend shifts.

Responsibilities

• Provide superior guest service in accordance with Guest Services training.
• Greet, register, and assign rooms to hotel guests.
• Verify guests’ credit cards, establish payment arrangements, and obtain deposits and copies of identification when necessary.
• Maintain records of room availability and guest accounts manually or using computers.
• Compute bills, collect payments, and make change.
• Perform simple booking activities, such as balancing cash accounts.
• Issue room keys and direct guests to their rooms.
• Review accounts and charges with guests during checkout.
• Post charges for rooms, food and beverage, and other miscellaneous items.
• Transmit and receive messages using a telephone, cell phone, or radio.
• Contact the appropriate department when guests have special requests, requirements, or needs.
• Manage cash banks.
• Communicate with guests and other managers to coordinate hotel activities.
• Perform other duties as assigned by management.

Benefits

• Access to resort amenities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed