Trail Junction Center Coordinator

Montgomery County•Norristown, PA

5d•Hybrid

About The Position

The Trail Junction Center (TJC) Coordinator is an experienced professional responsible for community engagement and activation of the County-owned Trail Junction Center in Norristown, as well as oversight of the facility and site. The Coordinator will help establish the TJC as a vibrant public facility and a nexus of activity for the Norristown community and Circuit Trail network. The role is guided by goals that include providing trail-user amenities, connecting trails and town, attracting trail and town communities, delivering social and economic benefits, enabling flexible uses, and creating a sustainable, universally accessible, historically sensitive, and safe place with an operational structure for long-term success. The Coordinator identifies, evaluates, recruits, and supports programming partners; develops partnership criteria and processes; coordinates agreements with the Department of Assets & Infrastructure (A&I); manages partner relationships and programming quality; and uses feedback and data to adapt activities. The role also develops and maintains a balanced programming calendar, coordinates use of indoor and outdoor spaces, and manages reservations, event logistics, and equipment needs. The Coordinator markets TJC programs through digital and physical channels, develops the TJC brand, evaluates communication effectiveness, and coordinates with the County Communications Director. The Coordinator also coordinates facility upkeep and maintenance requests with A&I staff and outside vendors. The position reports to the Deputy Director in the County Department of Assets & Infrastructure. It is eligible for hybrid remote work with a minimum of four days in-office/on-site, Monday through Friday.

Requirements

At least 5 years of experience in facility management, event planning, programming, marketing, and communications.
Experience creating and evaluating public programs.
Excellent management skills.
Knowledge of current marketing and communication media.
Knowledge of program planning, design, implementation, evaluation, and the legal aspects of programs and services.
Experience developing and supporting partnerships and sponsorships for events and programs.
Experience or strong interest in serving the Norristown and trail-user communities.
Excellent written and verbal communication skills, including the ability to communicate effectively with County departments, outside partners, vendors, and stakeholders at all levels.
Strong analytical, organizational, and problem-solving abilities.
Ability to work independently and collaboratively in a team environment.
Strong attention to detail and ability to manage budgets and timelines.
Ability to travel throughout the County, including to areas not served by public transit.
Ability to work flexible hours, including evenings and weekends as needed.
CPR and First Aid certification, or ability to obtain and maintain both within 12 months of hire.
Valid driver's license and/or access to reliable transportation.

Responsibilities

Identify, prospect, and recruit programming partners across trail services, arts and culture, food and beverage, recreation and wellness, education and enrichment, community services, and small business categories.
Assess prospective partners against TJC goals and establish partnership criteria and application processes addressing community needs, program quality, financial viability, insurance and liability compliance, inclusivity, and delivery capacity.
Consult the TJC Advisory Committee on partner applications and selections, and coordinate with A&I to develop and execute partnership agreements.
Create standardized partnership agreements covering space use, insurance, fees, cancellations, liability, and conduct; negotiate customized terms when appropriate and ensure legal compliance.
Serve as the primary contact for activation partners, orient new partners, troubleshoot logistical challenges, connect complementary partners, and gather feedback.
Monitor programming quality through observation and community feedback, address concerns, and refine, pilot, expand, or discontinue programming based on data and feedback.
Promote equitable and inclusive programming by reflecting community diversity, reducing participation barriers, partnering with organizations serving underrepresented populations, scheduling activities at varied times, and providing multilingual information as needed.
Create and maintain a comprehensive programming calendar that balances recurring programs, special events, partner activities, drop-in trail services, community reservations, and seasonal variations.
Coordinate indoor and outdoor space allocation, develop a reservation system for community groups, and manage setup, breakdown, and equipment needs.
Market TJC events and programming through on-site calendars and signage, the TJC website, social media, County departments, public agencies, municipalities, and Norristown-based nonprofits.
Experiment with digital and physical communication methods, develop the TJC brand and identity, evaluate marketing effectiveness, and coordinate with the County Communications Director.
Coordinate custodial, building maintenance, landscape maintenance, trash and recycling, and other upkeep with appropriate A&I staff and outside vendors.
Place and track service and maintenance requests as needed.
Travel throughout the County to perform job duties, including to areas not served by public transit.
Work flexible hours, including evenings and weekends as needed.
Maintain CPR and First Aid certifications, or obtain them within 12 months of hire.